Rael Awuor

I am a self- motivated, innovative and hard-working person always keen to learn from others, a team player, and conscious of managing costs. Effectively utilizescritical thinking, attention to detail, and interpersonal and communication skills to driveresults. I possess an in-depth knowledge in Data entry, Data collection and Data analysis. I am well conversant with statistical software analysis such as STATA and SPSS. I also have a strong background in R Programming for statistical analysis.

 I am an experienced Digital Customer Care Service Representative with vast knowledge in customer relationship management from Generation Kenya.

ICT AUTHORITY KENYA                                                                                                                                                              Nairobi, Kenya

PDTP GraduateTrainee                                                                                                                                                             12/2022 – 07/2023

• Achieved a 20% improvement in customer satisfaction scores by implementing customer engagement strategies in myfreelance jobs.
• Organizing, designing and carrying out qualitative fieldwork, often with public primary school, in differentcounties
• Successfully completed a project using statistical software such as the excel.
• Participated in coming up with Strategic Plans for Projects in the country, Kenya.
• Participated in mega projects such as Connected Summit 2022 and the Kenya Digital Master Plan.

QWIB Services Limited                                                                                                                                                             Nairobi, Kenya

Customer Service and Data entry Intern                                                                                                                                                             05/2022 – 11/2022

• Responsible for data entry and data analysisfor all the deliveries in the company.
• Making calls and getting customerfeedbacks on the status of the deliveryservices.
• Analyzed payment transactions for record keeping.
• Called the customers and ensured customer retention by giving discount to loyal customers.
• Monitoring all the deliveries on a dailybasis and ensuringthe customer satisfaction.
• Collaborated with a team of sales, marketing, and product managersto deliver high-quality delivery products within strict timelines, achieving a 95% on-time project completion rate.

MACHAKOS UNIVERSITY                                                                                                                                            Machakos, Kenya                                                                                                               

Bachelor of Science                                                                                                                                                             09/2017 – 04/2022

Major in Statistics and Programming

 First Class

Relevant Coursework: Data analysis, Operations Research, Design and analysis of experiments.