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Phylis Apiyo

Phylis Apiyo

currently am working as a debt collector

Customer Service / Support

Mombasa

Social


About Phylis Apiyo:

Having undergone an internship at Kenya Port Authority, I focused on customs inspection accomplished in monitoring and inspected imported and exported goods to detect and prohibit contraband. Interprets and explains laws and regulations to foster seamless customs procedures.Diligent and assertive in enforcing adherence to regulation.Thorough understanding of customs and administration (EACCMA) with 3 months of rotation at Kenya Port Authority.

Talented customs and administration skilled at completing daily assignments and contributing to team success.Always willing to take on any task, adapts to new needs and policies.Reliable and panctual customs declaration officer anle to handle fast-paced declaration and verification work.Proven willingness to take on any task to support the team work and help the organization succeed.

I have one (2) year experience as a debt collector at Watu Africa, the role as a debt collector has helped me gain a deep understanding of content and development. As a debt collector I have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this 

Experience

Currently am working at Watu Africa as a Debt Collector in the calling section

I have one (2) year experience as a debt collector at Watu Africa, the role as a debt collector has helped me gain a deep understanding of content and development. While at Watu I carried out the following responsibilities: 
 Keep track of assigned accounts to identify outstanding debts

 Plan course of action to recover outstanding payments

 Locate and contact debtors to inquire of their payment status

 Negotiate payoff deadlines or payment plans

 Handle questions or complaints

 Investigate and resolve discrepancies

 Create trust relationships with debtors when possible to avoid future issues

 Update account status and database regularly

 Alert superiors of debtors unwilling or unable to pay when necessary

Kenya port Authority 

  I had my Intership rotation at Kenya Port Authority, CFS's and at the moi international airport, carried out the following responsibilities:

  • Inspected cargo, baggage, and personal articles being imported or exported, monitoring compliance with customs regulation.
  • Identified customs and immigration law violation and detained offenders in lignment with legal protocols.
  • Confirmation/verification of received shipment documents.
  • Advising on additional information /documents required.
  • Confirmation of invoices to ensure values tally with customs valuation for similar items.
  • Confirmation and advice on HS Codes to be used for IDF/ entries.
  • Ensure documents in files are correct and in order.

Education

Education Qualifications.

Currently am a student at JKUAT taking bachelors in Commerce

2018-2019                  Kenya School of Revenue Administration

                                       Diploma in customs and administration

2014-2017                 SA Kolanya Girls High School

                                       Kenya certificate of secondary education

2005-2013                 St.Bernadette Ojamii Primary

                                  Kenya certificate of primary education

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