peter mwaniki

Dear hiring manager,

I'm writing to express my interest the customer service specialist position in your organization. I have experience in  customer service having an experience of 5 years in this field, I acquired skill qualifications and experience in my previous position and I understand the social value of this sector and I am confident that my customer service will be an asset to your organization.

My responsibilities included receiving inbound and as well as making outbound calls, this has made me arquire excellent communication and interpersonal to ensure great customer experience is provided.

I have worked closely with team leaders and operations managers to ensure that we operate within then KPIs set and ensure every one is above the target set.

With my telephony skills i can be rellies upon to fit in faster in any organisation and Experience has taught me how to build strong relationships with all departments in an organization. I can work within a team as well as cross-team towards achieving a common goal.

I am confident in working with  development departments to implement new and functional enhancements with the skills acquired. I am confident enough that I fit best for this role based on the experience and you will quickly see a return on your investment.

Looking forward to discussing more with you.

Thank you for your consideration

I have 5years experience in a call centre and this has made me gain skills, qualifications when it comes to giving great customer experience..I have excellent communication and interpersonal skills and can be rellied upon to fit into any organization.

Food and beverage service and production