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pauline khakasa

pauline khakasa

Local Project Support Representative

Customer Service / Support

Westlands, Nairobi Area

Social

About pauline khakasa:

I am a result oriented, self-motivated and a seasoned professional with over 10 years' work experience in customer care management, communication, trainings, team leadership and general administration. 

I currently work at VDMA Services GmbH as a Local Project Support Representative.

Experience

Local Project Support Representative (LPSR)

Developing and maintaining a database to support project partners, teams and management.

Organizing Business-to-business meetings

Conducting surveys oncourse participants  for local projects

Coordinating international events involving multiple stakeholders

Actively involved in coordinating social media campaigns; this involves posting content and managing interactions with the public.

Guest Relations Manager ( Southern Sun Mayfair Nairobi)

Handled the hotel loyalty program (Tsogo Sun Rewards Programme)

Prepared monthly progress  reports  for reporting to the management

Solving customer complaints to their satisfaction

Wrote press releases on upcoming events

Made accommodation bookings & transportation logistics

Acted as a PA reliever to the general manager among others.

VDW EMO 2023

I am currently working with VDW to ensure the success of EMO  tour that will take place for the first time in Kenya this year. I have created networks that will lead to the partnership; Manufacturing companies and journalists for the preparation of event.

 

 

Education

Degree in Communication, Majored in Public Relations; Daystar University; 2015 to 2019

Diploma in Hospitality  Management  (ICM EXAM UK) 2007-2009

Certificate in Information Technology (IT) : Jomo Kenyatta University  of Science & Technology ; 2006

Kenya Certificate of Secondary Education : ST Mary's High School Isiolo ; 2000-2004

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