
pauline khakasa
Customer Service / Support
About pauline khakasa:
I am a result oriented, self-motivated and a seasoned professional with over 10 years' work experience in customer care management, communication, trainings, team leadership and general administration.
I currently work at VDMA Services GmbH as a Local Project Support Representative.
Experience
Local Project Support Representative (LPSR)
Developing and maintaining a database to support project partners, teams and management.
Organizing Business-to-business meetings
Conducting surveys oncourse participants for local projects
Coordinating international events involving multiple stakeholders
Actively involved in coordinating social media campaigns; this involves posting content and managing interactions with the public.
Guest Relations Manager ( Southern Sun Mayfair Nairobi)
Handled the hotel loyalty program (Tsogo Sun Rewards Programme)
Prepared monthly progress reports for reporting to the management
Solving customer complaints to their satisfaction
Wrote press releases on upcoming events
Made accommodation bookings & transportation logistics
Acted as a PA reliever to the general manager among others.
VDW EMO 2023
I am currently working with VDW to ensure the success of EMO tour that will take place for the first time in Kenya this year. I have created networks that will lead to the partnership; Manufacturing companies and journalists for the preparation of event.
Education
Degree in Communication, Majored in Public Relations; Daystar University; 2015 to 2019
Diploma in Hospitality Management (ICM EXAM UK) 2007-2009
Certificate in Information Technology (IT) : Jomo Kenyatta University of Science & Technology ; 2006
Kenya Certificate of Secondary Education : ST Mary's High School Isiolo ; 2000-2004
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