
Patrick Mwenda
Customer Service / Support
Services offered
Am a multi-skilled Technical Support Engineer specialist who has a diploma in computer engineering and currently pursuing CCNA certification and has vast knowledge and over 10+ years experience in computer systems & maintenance, software installations, data security, backup and recovery &networking. Very capable with a proven ability to ensure the smooth running of ICT systems and to provide IT services that will improve the efficiency and performance of a company. Extensive practical knowledge of complex systems builds, hardware and software testing, network support, technical support and computer diagnosis & repairs.
I am also a high-energy, confident professional with an infectious enthusiasm for technology,
highly organized and friendly professional, able to establish long-term, positive and fun relationships with clients, co-workers and outside resources while establishing strong relationships with colleagues and partners and relates well to people at all levels. Am also fully aware of the team purpose, respects and understands individual and collective responsibilities, willingly puts in extra effort without being asked and adopts a “hands-on” approach whenever necessary to achieve team objectives.
I keep abreast of new developments in own field of competence and cates opportunities for knowledge management initiatives while sharing knowledge and learning willingly, and proactively seeks to learn from experiences of others while putting new learning into practice and draws on diverse sources of ideas and inspiration.
Experience
Am a multi-skilled Technical Support Engineer specialist who has a diploma in computer engineering and currently pursuing CCNA certification and has vast knowledge and over 9+ years experience in computer systems & maintenance, software installations, data security, backup and recovery &networking. Very capable with a proven ability to ensure the smooth running of ICT systems and to provide IT services that will improve the efficiency and performance of a company. Extensive practical knowledge of complex systems builds, hardware and software testing, network support, technical support and computer diagnosis & repairs.
Education
ccna,cyber security,microsoft azure
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