Oliver Nyongesa

If you're looking for a presentable and keen to detail professional with over three years’ experience in IT support, data management, stores and business administration duties, look no further. I am confident in my ability to offer excellent computer, organizational, analytical, and technical skills, great discretion, and proficiency in the performance of all tasks assigned to me. My goal is to work and grow with an organization in an integral, professional, and adaptable manner, where my competences will be utilized in performing my roles and achieving the organization’s objectives. I am seeking an internship, short-term or long-term position with a reputable organization. I am a fast learner who is willing to work twice as hard to help achieve client satisfaction.

Jan 2021- Jun 2023: ICT Assistant at KeNHA Kakamega 

Duties & Responsibilities 

 Providing technical support to clients and workers for IT related hardware and software one-on-one and remotely 

 Network configuration and set up  Analysing, designing, coding, testing, implementing computer programs 

 Repairing and maintaining of Information Communication Technology equipment and associated peripherals 

 Assisting in the diagnosis of computer hardware, network and software problems and providing solutions 

 Assessment and maintenance of individual and group training needs

 Using Fast Reports & Crystal Reports to create SQL reports 

 Assisting in user requirement specification analysis, training of users and taking up any other duties that may be assigned. 

Feb 2020 – Present Digital writer (research)/ marketer at UVOCORP 

Duties and responsibilities:  Academic writing 

 Documents editing and proofreading 

 Training writers on SEO and digital marketing 

 Providing technical support for all content matters, ensuring the communication strategy 

Feb 2020- Dec 2020 Freelance sales/ marketing, promotions, and Tech support 

Duties and responsibilities: 

 Doing sales and marketing for products and services in Nairobi Kenya 

 Providing technical support to clients for IT related hardware and software. 

 Web design and development for clients 

 Network configuration and set up 

 Front-end and back-end development, design, and maintenance 

Sept 2019- Jan 2020 IT intern at SBI International Holdings AG (Kenya) 

Duties and responsibilities: 

 System monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and applications logs, and verifying completion of

 Installing, configuring, and maintaining a variety of computer equipment including computer terminals, printers, modems, personal computers and data communications equipment. 

 Information Communication Technology equipment verification, validation, certification and configuration 

June 2019- Sept 2019 IT Intern at Masinde Muliro University of Science and Technology 

Duties and responsibilities: 

 Customer care and manning the IT department front desk 

 Responding to students’ and staff’s queries and ensuring high levels of customer satisfaction through excellent IT support 

 Daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and applications logs, and verifying completion of updates

Jan 2017-Jun 2018 Strathmore University (Diploma in Business Information Technology)

Jan 2017- Apr 2017 Strathmore University Cisco Certified Network Associate 

Jan 2013-Nov 2016 Goseta Secondary School Kenya Certificate of Secondary Education (K.C.S.E)