Oliver Nyongesa

Jan 2021- Jun 2023: ICT Assistant at KeNHA Kakamega 

Duties & Responsibilities 

 Providing technical support to clients and workers for IT related hardware and software one-on-one and remotely 

 Network configuration and set up  Analysing, designing, coding, testing, implementing computer programs 

 Repairing and maintaining of Information Communication Technology equipment and associated peripherals 

 Assisting in the diagnosis of computer hardware, network and software problems and providing solutions 

 Assessment and maintenance of individual and group training needs

 Using Fast Reports & Crystal Reports to create SQL reports 

 Assisting in user requirement specification analysis, training of users and taking up any other duties that may be assigned. 

Feb 2020 – Present Digital writer (research)/ marketer at UVOCORP 

Duties and responsibilities:  Academic writing 

 Documents editing and proofreading 

 Training writers on SEO and digital marketing 

 Providing technical support for all content matters, ensuring the communication strategy 

Feb 2020- Dec 2020 Freelance sales/ marketing, promotions, and Tech support 

Duties and responsibilities: 

 Doing sales and marketing for products and services in Nairobi Kenya 

 Providing technical support to clients for IT related hardware and software. 

 Web design and development for clients 

 Network configuration and set up 

 Front-end and back-end development, design, and maintenance 

Sept 2019- Jan 2020 IT intern at SBI International Holdings AG (Kenya) 

Duties and responsibilities: 

 System monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and applications logs, and verifying completion of

 Installing, configuring, and maintaining a variety of computer equipment including computer terminals, printers, modems, personal computers and data communications equipment. 

 Information Communication Technology equipment verification, validation, certification and configuration 

June 2019- Sept 2019 IT Intern at Masinde Muliro University of Science and Technology 

Duties and responsibilities: 

 Customer care and manning the IT department front desk 

 Responding to students’ and staff’s queries and ensuring high levels of customer satisfaction through excellent IT support 

 Daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and applications logs, and verifying completion of updates

Jan 2017-Jun 2018 Strathmore University (Diploma in Business Information Technology)

Jan 2017- Apr 2017 Strathmore University Cisco Certified Network Associate 

Jan 2013-Nov 2016 Goseta Secondary School Kenya Certificate of Secondary Education (K.C.S.E)