
Bernadette Ogega
Customer Service / Support
About Bernadette Ogega:
I am a highly-motivated, self-driven, diligent, focused, personable and articulate professional with more than 3 years of experience providing excellent and exceptional services. I possess an in-depth knowledge of exceptional customer service with a history of providing outstanding support to customers and a proven ability to offer exceptional customer service.
Experience
Customer Service Representative.
Finley International
1. Monitoring and tracking customer requests by ensuring that accurate notes are documented with CRM, directed to relevant departments, and resolved to ensure customer satisfaction and maintain accountability.
2. Analyzing and following up on accounts in the CRM. This included escalating daily irreconcilable extracts to supervisors.
3. Building sustainable relationships and trust through open and interactive communication with customers by offering good service to foster customer retention.
4. Understanding and adhering to the escalation process, using ticketing tools to escalate issues especially technical and financial related that cannot be resolved on first contact.
5. Recognizing opportunities for upselling to customers, by advising on new and existing services which may suit their requirements.
6. Providing peer support to other Customer Service Representatives to improve overall team performance.
7. Providing accurate, valid and complete customer feedback regularly by using the right tools to measure the effectiveness of the business process and products.
Education
MASINDE MULIRO UNIVERSITY OF SCIENCE AND TECHNOLOGY
Bachelors Degree in Education
Professionals in the same Customer Service / Support sector as Bernadette Ogega
Professionals from different sectors near Nairobi, Nairobi Area
Other users who are called Bernadette
Jobs near Nairobi, Nairobi Area
-
As part of our continued growth we are recruiting on behalf of one of our local partners leveraging our network of talented professionals across countries together we are committed to delivering data-driven solutions that empower clients and foster professional growth within dyna ...
Nairobi1 month ago
-
This is a part-time hybrid role based in Nairobi County, Kenya. The Sales Representative will be responsible for identifying and generating new sales opportunities. · ...
Nairobi County1 month ago
-
In this role, you will perform, coordinate and execute sales activities for special accounts to reach sales targets goals to contribute in achieving Etihad's revenue objectives. · ...
Nairobi2 weeks ago