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Ongata Rongai
Noel Osumba

Noel Osumba

Customer Care Specialist

Customer Service / Support

Ongata Rongai

Social


About Noel Osumba:

I would like to mention that, in addition to my hands-on experience in customer service and technical support, I am highly adaptable and eager to learn new skills. My diploma in Computer Science has equipped me with problem-solving abilities, attention to detail, and the capacity to handle technical tasks efficiently. I’m also proficient in various software tools that enhance productivity, such as Salesforce, Google Suite, and Microsoft Office.

Experience

I am a customer service professional with over a year of experience in call center operations, technical support, and administrative roles. I have developed strong skills in managing customer inquiries, resolving complaints, and processing orders. My expertise extends to guiding customers through e-commerce platforms, handling high call volumes, and ensuring customer satisfaction.

In my previous roles, I have been responsible for troubleshooting product issues, managing documents, coordinating with clients and teams, and using CRM tools for efficient task management. I have also demonstrated proficiency in software like Salesforce, Microsoft Office, and Google Suite, and am comfortable working in fast-paced environments while maintaining attention to detail and quality service.

My background in Computer Science has provided me with a solid foundation in problem-solving and technical tasks, and I am always keen to learn and grow in new areas of customer service and administration.

Education

I hold an Advanced Diploma in Computer Science from Baringo National Polytechnic, which I completed between 2020 and 2022. This education has equipped me with a strong foundation in technical problem-solving, software usage, and systems management, all of which are directly applicable to my work in customer service, technical support, and administrative tasks. My diploma has also enhanced my ability to handle technical issues efficiently, manage databases, and utilize various software tools to improve productivity and customer satisfaction.

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