
Ninah Kim
Tourism / Travel / Hospitality
About Ninah Kim:
Highly motivated, committed and focused, God-fearing Lady with over 10yrs experience in the Hospitality Industry. I have grown my career in one of the market leading properties within the industry. Driven by a strong sense of need for achievement of goals and success, I have played a very critical role in helping the organization to achieve and maintain this status (market leader) through Strategic Business Planning and Execution, Commercial Focus and Team Leadership.
In my career I have developed numerous sets of skills which include but not limited to the following: Good analytical and numeric skills; ability to work under own initiative in a highly pressured environment; Good listening skills and the ability to anticipate business needs; Ability to develop and maintain relationships with 3rd parties and the hotel teams; Capacity to read situation, understand environments and respond accordingly among others skills. This plus my track record of excellence is a guarantee to any organization of my value in the Revenue management field.
Experience
Director of Revenue 01st Oct 2019 to date.
Responsibility
- Oversight of all revenue Management roles listed below.
- Work with each department to develop property-specific strategies to ensure positive growth. Establish appropriate goals and benchmarks in order to effectively measure performance.
- Foster a culture of Revenue Management throughout all departments of the hotel.
- Develop and implement succession planning for Revenue Management talent.
Revenue Manager 01st Sept 2016 to Sept 2019
Responsibilities:
- Analyzing short- and long-term forecasting, analyzing trends in group inventories & rates to include occupancy, goals, product line and strategic sales goals.
- Ensuring that we have the best yield within the competitive set.
- Implementing revenue management operations, procedures and best practices.
- Identifying new revenue opportunities in all revenue generating departments.
- Exploring and providing variations in the market mix which would stimulate additional revenue without increasing costs.
- Providing weekly and monthly reporting.
- Optimizing and expanding distribution partnerships.
- In charge of maintaining of any software programs which contribute to the management of revenue.
- Challenge and influence hotel to improve service level and operational standards.
- Corporate Analysis
- Group pricing Strategy
- Hotel Budgeting in conjunction with Director of sales, F&B manager and financial controller
- Market Segmentation Analysis
- Business trend analysis
- Organize and chair weekly revenue meetings.
- Work closely with marketing team to come up with online marketing strategies
- Monitoring online sales and advising the reservations manager on the most competitive rates to load.
Reservation’s manager September 2015 to August 2016
Responsibilities:
- Preparation of occupancy forecast.
- Implementation of reservations policies and procedures.
- Rate Loading in CRS and OTA platforms.
- Liaising with Sales Department in regards to occupancy.
- Ensuring that production data is well captured for all producing accounts.
- Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
- Responsible for various Production reports and supply to each department concerned.
- Supervising Telephone sales and ensuring that proper telephone etiquette is maintained at all times
- Monitors and coordinates group reservations activity with the Sales Department.
- Managing inventory both online and direct sales, maximizing on available opportunities.
Assistant Reservations Manager July 2015 to August 2015
- Reviews no-show and cancelled reservations and processes charges according to hotel’s policy
- Supervising of Group Reservations.
- Ensuring the that the Reservation agents are following the SOPs
- Update the Front Office team when the hotel availability status be changed and prepare for necessary action.
- Responsible for work schedule
- Responsible for maintaining a Neat and Orderly position at all times.
- In general, perform any other duties might requested by Reservation’s manager or Room Division Manager.
Reservations Agent July 2010 to June 2015
Responsibilities:
- Processing hotel reservations from the direct Guests, tourists, embassies, companies, sales office, other hotel departments, and travel agents.
- Handling daily correspondence, responding to inquiries and make reservations as needed.
- Receiving, handling and converting all enquires in line with the Sales strategy and ensure all guests receive consistently high standard of service throughout the booking process.
- Managing and inputting all enquires within the sales guidelines, adhering to company standards, working practices, system conventions and enquiry handling standards.
- Up-selling premium rooms.
- Effectively communicating with the client throughout the booking process, ensuring understanding of the guests’ requirements and identify areas for future business opportunities and promote repeat business.
- Regular and consistent communication with the Operational and Front Desk team to ensure all booking details are handed over in a clear and concise manner, so that service is delivered to meet and exceed the guests’ expectations.
- Determines room rates based on the selling tactics of the hotel.
- Preparing booking correspondence, cancellations, and modifications and promptly relaying this information to the front desk
- Ensuring correct charges are in place on all agreements and credit control standards are adhered to.
- Understand and enforce hotel and company credit policies.
- Ensuring all issues affecting a guest’s visit are raised through the appropriate channels to ensure that customer care standards are maintained and exceeded.
- Ensuring that all leads and account information are passed to the pro-active team and to partake in sales initiatives as required, in line with the Company’s Sales and marketing plan.
- Tracking and billing “no-show” and Late cancellation guests.
Education
- Cornel University/ Certificate In revenue Management Dec 2015 to March 2017
- Kenya Utalii College refresher course/ Tourism sales and marketing April 2013 to May 2013
- Nairobi Institute of Business Studies/Diploma in tours and travel and other related business studies 2003 to 2005
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