Ninah Kim

Highly motivated, committed and focused, God-fearing Lady with over 10yrs experience in the Hospitality Industry. I have grown my career in one of the market leading properties within the industry. Driven by a strong sense of need for achievement of goals and success, I have played a very critical role in helping the organization to achieve and maintain this status (market leader) through Strategic Business Planning and Execution, Commercial Focus and Team Leadership. 

In my career I have developed numerous sets of skills which include but not limited to the following: Good analytical and numeric skills; ability to work under own initiative in a highly pressured environment; Good listening skills and the ability to anticipate business needs; Ability to develop and maintain relationships with 3rd parties and the hotel teams; Capacity to read situation, understand environments and respond accordingly among others skills. This plus my track record of excellence is a guarantee to any organization of my value in the Revenue management field.

Director of Revenue                                                                                     01st Oct 2019 to date.

Responsibility

• Oversight of all revenue Management roles listed below.
• Work with each department to develop property-specific strategies to ensure positive growth. Establish appropriate goals and benchmarks in order to effectively measure performance. 
• Foster a culture of Revenue Management throughout all departments of the hotel. 
• Develop and implement succession planning for Revenue Management talent.

Revenue Manager                                                                     01st Sept 2016 to Sept 2019

Responsibilities:

• Analyzing short- and long-term forecasting, analyzing trends in group inventories & rates to include occupancy, goals, product line and strategic sales goals. 
• Ensuring that we have the best yield within the competitive set.
• Implementing revenue management operations, procedures and best practices.
• Identifying new revenue opportunities in all revenue generating departments.
• Exploring and providing variations in the market mix which would stimulate additional revenue without increasing costs. 
• Providing weekly and monthly reporting.
• Optimizing and expanding distribution partnerships.
• In charge of maintaining of any software programs which contribute to the management of revenue. 
• Challenge and influence hotel to improve service level and operational standards.
• Corporate Analysis
• Group pricing Strategy
• Hotel Budgeting in conjunction with Director of sales, F&B manager and financial controller
• Market Segmentation Analysis
• Business trend analysis
• Organize and chair weekly revenue meetings.
• Work closely with marketing team to come up with online marketing strategies 
• Monitoring online sales and advising the reservations manager on the most competitive rates to load.

Reservation’s manager                                                             September 2015 to August 2016

Responsibilities:

• Preparation of occupancy forecast.
• Implementation of reservations policies and procedures.
• Rate Loading in CRS and OTA platforms.
• Liaising with Sales Department in regards to occupancy.
• Ensuring that production data is well captured for all producing accounts.
• Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
• Responsible for various Production reports and supply to each department concerned.
• Supervising Telephone sales and ensuring that proper telephone etiquette is maintained at all times
• Monitors and coordinates group reservations activity with the Sales Department.
• Managing inventory both online and direct sales, maximizing on available opportunities.

Assistant Reservations Manager                                                        July 2015 to August 2015

• Reviews no-show and cancelled reservations and processes charges according to hotel’s policy
• Supervising of Group Reservations.
• Ensuring the that the Reservation agents are following the SOPs
• Update the Front Office team when the hotel availability status be changed and prepare for necessary action.
• Responsible for work schedule
• Responsible for maintaining a Neat and Orderly position at all times.
• In general, perform any other duties might requested by Reservation’s manager or Room Division Manager.

Reservations Agent                                                                           July 2010 to June 2015

Responsibilities:

• Processing hotel reservations from the direct Guests, tourists, embassies, companies, sales office, other hotel departments, and travel agents.
• Handling daily correspondence, responding to inquiries and make reservations as needed.
• Receiving, handling and converting all enquires in line with the Sales strategy and ensure all guests receive consistently high standard of service throughout the booking process.
• Managing and inputting all enquires within the sales guidelines, adhering to company standards, working practices, system conventions and enquiry handling standards.
• Up-selling premium rooms.
• Effectively communicating with the client throughout the booking process, ensuring understanding of the guests’ requirements and identify areas for future business opportunities and promote repeat business.
• Regular and consistent communication with the Operational and Front Desk team to ensure all booking details are handed over in a clear and concise manner, so that service is delivered to meet and exceed the guests’ expectations.
• Determines room rates based on the selling tactics of the hotel.
• Preparing booking correspondence, cancellations, and modifications and promptly relaying this information to the front desk
• Ensuring correct charges are in place on all agreements and credit control standards are adhered to.
• Understand and enforce hotel and company credit policies.
• Ensuring all issues affecting a guest’s visit are raised through the appropriate channels to ensure that customer care standards are maintained and exceeded.
• Ensuring that all leads and account information are passed to the pro-active team and to partake in sales initiatives as required, in line with the Company’s Sales and marketing plan.
• Tracking and billing “no-show” and Late cancellation guests.

• Cornel University/ Certificate In revenue Management     Dec 2015 to March 2017
• Kenya Utalii College refresher course/ Tourism sales and marketing          April 2013 to May 2013   
• Nairobi Institute of Business Studies/Diploma in tours and travel and other related business studies   2003 to 2005