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Embu
Nester Mugoh

Nester Mugoh

customer Success Specialist

Customer Service / Support

Embu

Social

Services offered

Seasoned Customer Service/Customer Success Specialist with over 7 years of experience in enhancing customer experiences and driving growth in the banking and fintech industries. My expertise lies in customer relationship management, virtual leadership, and process optimization, where I have consistently exceeded performance benchmarks and elevated customer satisfaction. I excel in utilizing advanced CRM systems and remote communication tools to streamline operations and deliver top-tier support.

Customer success specialist
Customer service specialist
Approximate rate: KSh 2,350 per hour

Experience

Seasoned Customer Service Specialist with over 7 years of experience in enhancing customer experiences and driving growth in the banking and fintech industries. My expertise lies in customer relationship management, virtual leadership, and process optimization, where I have consistently exceeded performance benchmarks and elevated customer satisfaction. I excel in utilizing advanced CRM systems and remote communication tools to streamline operations and deliver top-tier support.

Education

Certified Customer Success Manager (Ongoing)

BA - sociology, psychology

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