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Nairobi
ndege vivian

ndege vivian

Technical support

Technology / Internet

Nairobi, Nairobi Area

Social


Services offered

Tech Trailblazer: Mastering Javascript, SQL, and HTML to pave innovative pathways in IT solutions.

Problem Solver Extraordinaire: Resolving complex customer inquiries with precision.

System Savvy Innovator: Expertise in maintaining and updating IT documentation.

Hardware Whisperer: Achieving exceptional issue resolution rates for Microsoft Windows and devices.

Team Builder: Collaborating with IT teams to refine best practices.

Zoho CRM Strategist: Skillful in automating workflows and refining marketing strategies.

Data Analyst Prodigy: Translating raw data into actionable insights.

Client Connection Master: Strengthening customer engagement through strategic email campaigns.

Market Research Guru: Deciphering competitors and identifying trends.

Sales Dynamo: Delivering product demonstrations that boost brand visibility.

Leadership Catalyst: Empowering youth through mentorship and planning.

Volunteer Visionary: Coordinating impactful projects for orphan centers.

Community Advocate: Tackling social issues like early pregnancies and FGM with presentations.

Entrepreneurial Mentor: Guiding young entrepreneurs to draft successful business plans.

Coding Enthusiast: Venturing into React and data structures with unrelenting curiosity.

Process Enhancer: Improving productivity via automated workflows.

Networking Expert: Broadening channels and maintaining profitable partnerships.

Web Architect: Crafting functional websites for seamless user experiences.

Leadership Pioneer: Shaping personal growth through leadership programs.

Presentation Designer: Composing memorable demonstrations and educational presentations.

Approximate rate: KSh 120 per hour

Experience

IT Support Intern – Jubilee Insurance (April–June 2024)

Resolved network connectivity issues and delivered hardware/software support with a 95% success rate.

Maintained IT documentation and deployed new devices for enhanced system functionality.

Contributed to best practices through team collaboration and regular maintenance.

Market & Sales Representative Intern – Imatic Technologies (June–August 2024)

Leveraged Zoho CRM for email campaigns, lead tracking, and productivity enhancement.

Conducted market research and built efficient client relationships for business growth.

Delivered engaging product demonstrations, boosting sales and brand visibility.

Volunteer – Dominion Foundation

Coordinated resource delivery to orphan centers and mentored youths in business planning.

Addressed social issues like early pregnancies and FGM through educational presentations.

Achievements

Developed a food ordering website showcasing entrepreneurial and technical skills.

Completed a leadership program with Mimi ni Nani Foundation, enhancing personal growth.

Expanded knowledge in advanced topics like React, data structures, and network management.

Education

2024-to date: Currently pursuing a Bachelor's degree in Business and Information Technology, expanding knowledge in technical and business domains.

2022-2024: Successfully completed a Diploma in Business and Information Technology, building a solid foundation in IT and business practices.

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