NAPHTALI MIDEGA

Dynamic and results-driven professional holding a CCNP certification from Kenyatta University, Diploma in Computer Studies(KNEC) from The Kisumu National Polytechnic, Network Security & Cyber Security Certification from African Advanced Level Telecommunications Institute. Seeking a challenging position in the field of Computer Systems Support, Networking and Fiber Optics, where I can leverage my comprehensive technical knowledge, hands-on experience, and analytical skills to design, implement, and optimize robust Computer Support and Network solutions. I am Eager to contribute to the success of a forward-thinking organization by ensuring seamless Computer Systems Management & Communication, while integrating up to date Software, Hardware, Network resources and staying abreast of emerging technologies in the ever-evolving IT landscape. I am Committed to continuous learning and professional development to stay at the forefront of network technologies and make meaningful contributions to the success of the team and the organization as a whole.

EXPERIENCE
JAN 2023 – MAY 2023
INTERN IT ENGINEER, KENYA POWER
Responsibilities:
 Computer Software and Hardware installation
 Networking cabling, testing installation and troubleshooting.
 Crimping of CAT6 & CAT5 cables and Network reconnection.
 Managing Client user accounts and privileges e.g. access to server resources.
 Domain management and allocation of resources.
 Maintenance and allocation of Server Resources
 Identifying Network loss and freeze from the modules and tracing them to the Patch
 Panel
 Virtualization of machines
 Fix hardware problems related to printers and pcs and phones.
 Printer Service Management and configuration.
 Changing printer and user pc passwords as prompted.
 Fiber Optic splicing, maintenance and fault finding.
 Systems installation and Management e.g.
 SAP-Systems Application Software
 InCMS-Integrated Customer Service System
 Token Tracker
 IBOS-Software for meter readers
 Qfield-For Geo-locating meter positions during field work.
 IMS-Incident Management System
 Satis- For Inventory Management
 GIS-Geographical Information System
 FMS-Financial Management System
 TMS-Transport Management System
 Revenue collection by Tele-collection and also Customer Visitation.
 Receive calls and the IT support desk, attend to them and Digitally resolve
 Setting up projectors and designated computer configurations in the conference room.
 Attending to walk in clients’ pc needs.
December 11, 2023 2
2018 – 2022
IT AND OPERATIONS, NAMBWA TECHNICAL SERVICES
Responsibilities:
 Administer Computer Infrastructure and monitor daily and monthly computer operating
systems.
 Prepare reports and ensure optimal performance of Computer Systems by regular
checks on Hardware, Software and maintain records of service parts replacement.
 Design, implement and ensure efficient Network infrastructure complies with IPV4 &
IPV6 Network protocols for use on packet-switched Link Layer networks to guarantee
smooth and consistent communication between Computer systems.
 Perform appropriate tests and replace or upgrade all faulty products to quality standards on all Computer systems and peripherals.
 Assist technical staff to check and ensure resolution of all issues to achieve all objectives.
 Administer all spheres of planning, provide security and backup for recovering
systems.
 Determine availability of systems and IT network application process.
 Design and maintain all IT processes according operation policies through standardization of methods.
 Train and supervise all Interns on Computer Applications, Trouble shooting,
 Customer Service and IT Infrastructure.

2015 – 2016
IT SITE MANAGER, GENERAL ELECRTIC EAST AFRICA
Installation of IT infrastructure to modern state of the art radiology equipment funded by
the Government of Kenya for the following hospitals in Kenya: Malava level 4,Emuhaya level 4,Vihiga level 5,Bondo level 4,Siaya level 5,Busia level 5,Kericho level 5,Nandi
level 4,Ndanai level 4,Transmara level 4,Longisa level 5,
Responsibilities:
 Hiring casual staff
 Maintaining quality control procedures.
 Keeping records of staff attendance and making payroll.
 Sourcing materials and keeping records of proper usage while escalating reports of
restocking to the project manager.
 Checking and preparing reports for clients and sub contractors.
 Monitoring progress of the project in liaison with the project manager and Clerk of works.
 Testing the Installed equipment to ensure it is working in harmony with the IT
infrastructure.
 Liaising with clients or the client’s representatives to update on progress by holding
regular site meetings and visits.
 Keeping staff motivated and focused.
 Ensuring site security by taking daily brief from the contracted security Company and
reporting the same to the project manager. on Computer Applications, Trouble shooting, Customer Service and IT Infrastructure

EDUCATION
JAN-JULY- 2023
CISCO CERTIFIED NETWORK PROFFESIONAL, KENYATTA UNIVERSITY
Network management; Switching, Routing, VLan, Crimping. 2021- 2023
DIPLOMA IN COMPUTER STUDIES, THE KISUMU NATIONAL POLYTECHNIC
Operating Systems, Database Management, Web Design, Computer Software& Hardware, System Analysis & Design, Project planning & Design, Programing languages e.g. C,C++,Visual Basics.Net.
December 11, 2023 4
NOV- 2023
NETWORK SECURITY, AFRICAN ADVANCED LEVEL TELECOMMUNICATIONS
INSTITUTE
Implement secure network design, routing management, design and reporting..
OCT- 2023
CYBER SECURITY, AFRICAN ADVANCED LEVEL TELECOMMUNICATIONS
INSTITUTE
Implement technologies, products and procedures used to protect confidentiality, ensure integrity and provide high availability.
2014
COMPUTER PROFICIENCY CERTIFICATE, STRATEGIC STUDIES CENTER
Basic Computer management Course and Microsoft Office suit.
1997- 2000
KCPE, KUOYO KOCHIA BOYS SECONDARY SCHOOL
Completed Secondary School Education Certification.
1991- 1997
KCPE, NYANDUSI PRIMARY SCHOOL
Completed Primary School Education Certification