MYSTRY NALISI

A highly motivated professional with qualifications and knowledge in health sciences industry and customer service, my confidence and desire in work makes me able to evaluate and react to changing situations, and drive teams to provide superior results thus adding value to the organization.

 Secretary, Mwenda Royford & Company Advocates from January 2024 to date.

KEY RESPONSIBILITIES

• Handled daily scheduling tasks and provided administrative support for the entire department.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Maintained office supplies, inventory by checking stock and ordering new supplies.
•  handles phone calls and redirected to the relevant departments.
• Organized and managed client files to enable easy access.
• Prepared and served tea to staff and ensured office cleanliness at all times.
• Welcomed clients and visitors at the reception area.
• Managed diaries by assigning dates to upcoming matters and constantly reminding advocates of the matters coming up.
• Scheduled appointments.

 Waitress, Roro's Restaurant from February 2023 to August 2023.

KEY RESPONSIBILITIES

• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Resolved guests complains to maintain complete customer satisfaction and workforce effectiveness.
• Shared knowledge of menu items and flavors enabling customers to make personal decisions based on taste and interest.
• Verified freshness of ingredients and food by checking for quality and recording new and old stock.
• Prepared food orders, salads and smoothies.
• Supported sales efforts by suggestively upselling food items and increasing sales.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Maintained a clean and organized dining area to uphold restaurant hygiene standards.

 Receptionist, Fremo Medical & Centre from January 2022 to November 2022.

KEY RESPONSIBILITIES

• Helped patients’ complete necessary medical forms and documentation.
• Kept waiting room neat and organized by removing trash and cleaning.
• Maintained current and medical records of patients.
• Invoiced patients accurately in line with charging guidelines.
• Answered telephone calls to offer office information, answer questions and direct calls to relevant personnel.
• Scheduled patient appointments in respective doctors calendars and followed up with reminder phone calls.
• Obtained payment from patients, scanned identification and insurance cards.
• Performed various administrative tasks including filing, scanning, copying and printing of documents.
• Frequently double checked patient histories and current information while scheduling follow ups and other appointments.

KENYA METHODIST UNIVERSITY, DIPLOMA IN COMMUNITY HEALTH From SEPTEMBER 2023 TO DATE.

GRETSA UNIVERSITY, DIPLOMA IN PUBLIC HEALTH FROM 2016 TO 2020.

KAIMOSI GIRLS HIGH SCHOOL, KENYA CERTIFICATE OF SECONDARY EDUCATION FROM 2013 TO 2016.