Mutekhele Oliver

• High-energy Individual with a Bachelor of Technology degree in Communication and ComputerNetworks from The Technical University of Kenya. Prepared to contribute abilities to any given role while further developing acquired skills and gaining real- world experience in Information and Technology.
• Highly organized, responsible and well-versed in NetworkSecurity, Cyber security,System Administration, Cisco, Huawei, Hardwareand Software Maintenance, Entrepreneurship Computer packages, CCTV Maintenance and Network Monitoring.
• Vast skills and knowledge in Router, Accesspoint, Firewall, Switch,Analyzers and Radio configurations.IT Support skills including positive impact hands-on operations with top-notch communication and criticalthinking skills.
• Worked with AUA Industria, Alternative Communication Limited, Jenetworks VenturesLimited, Oshwal JuniorHigh and SammarysCyber Café.
• Certified CCNA Routing and Switching, HCIA Routing and Switching, HCIA Security, Fortinet Network Security Expert (NSE 3) System Administration and IT Infrastructure.

Assistant ICT Manager |Paytech Africa Limited

Sep 2022 – Date

Main Duties and Responsibilities:

1. Service Desk
   • Ensuring that all Service Desk calls for the Technical Team meet the defined Organization and where these are breached escalate appropriately.
   • Providing technical & infrastructure support for the ICT environment.
   • Structuring analysis and a creative approach to problem-solving and resolution.
2. Change Management
   • Refreshing of Test & Train environments to support new developments Or enhancements to systems.
   • Identifying appropriate technical solutions to business problems.
   • Working with existing supplier contracts to establish latest software releasing line with the release management process.
3. Security
   • Maintaining physical security and good order in server rooms and ICT working environments, ensuring all cabling is tidy and appropriately labelled and any equipment alerts or faults identified in the environment are evaluated and dealt with appropriately.
   • Maintaining information security, ensuring disposals are dealt with in an appropriate manner to protect against data loss including configuration.
   • Maintaining the password, user access and change control procedures ensuring appropriate documentation has been completed and sign off attained.
   • Managing administrative privileges in line with ICT policies.
4. Customer Services
   • Establishing and portray a professional image of the department at all times with a customer focused ‘can do’ attitude, setting expectations as appropriate for the resolution of issues whilst demonstrating the willingness to go the ‘extra mile’.
   • Proactively communicating with users to set expectations and enable the most efficient service delivery.
   • Maintaining effective communication with other technical staff, operations staff and third-party support staff.
5. Knowledge Base
   • Creating and amending necessary support documentation to ensure known errors and troubleshooting guidance is recorded, assisting colleagues in resolution of ICT issues and ensuring a foundation of appropriate technical knowledge is maintained.
   • Maintenance of technical procedures to ensure they are current and remain fit for purpose.
6. Technical Projects
   • Implementing       of    new   infrastructure,   technology   acquisitions, software solutions and upgrades.
   • Responsible for completion of work schedules with the project organizer as directed by the Assistant ICT Manager.
   • To own and be responsible for completion of tasks to established standards and quality expectations.
   • Maintaining effective communication with other technical staff, operations staff, third party support staff and users.
7. Administration
   • Maintaining of ICT inventories including, Software Assets, Hardware Assets, Communications Lines etc.
8. Other Duties
   • Carrying out any other duties that are within the scope and grading of the post which could also be requested by the line manager or Head of Service.

ICT Technician Internship | AUA Industria

Mar 2022 – May 2022

Key Responsibilities

• CCTV maintenance at Sarit Center.
• Access Control Maintenance.
• Boland maintenance at Sarit Center.
• CCTV Installation at Anniversary Towers
• Structured Cabling.

IT Network Support Internship | Jenetworks Ventures Limited

August 2021 – Dec 2021

Key Responsibilities

• Mounting and configuration of routers.
• Antennae radio tuning and configuration.
• Nano station and internet installation and configuration.
• Internet link monitoring using PRTG for performance, availability, and other critical parameters.
• Fortinet Firewall Configuration and assist in providing firewall administration.
• Assists in ensure IT Network infrastructure and related applications are adequately sized to meet the business standards.
• Assists in the network support while enforcing network security within the entire infrastructure.
• Administering LAN/WAN security, antivirus, and spam control measures.
• Enforcement of all network policies and procedures.
• Troubleshooting network architecture and making recommendations for system fixes and enhancements.
• Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
• Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.
• Replacing faulty network hardware components when required.
• Monitoring network performance to determine if adjustments need to be made.
• Coordinating computer network access and use.

Student External Attachment | Jenetworks Ventures Limited

April 2021 – July 2021

Key Responsibilities

• Monitor Network using a network monitoring tool called PRTG.
• Identify links that are down and call for action by our internet provider.
• CCTV maintenance.
• Antennae installation.
• Nano station and internet installation and configuration at             ALMA Apartments, Ruaka.

ICT Internship | Oshwal Junior High School

Sept 2020 – Nov 2020

Key Responsibilities

• Curriculum Data Entry.
• Assist in organizing of online classes for teaching session.
• Syllabus arrangement to facilitate teaching process.
• Troubleshoot zoom sessions during exams.
• Coordinate with ICT Department to ensure availability of teaching resources through teams account.

Student Industrial Based Learning 2 |Technical University  of Kenya

Jan 2021 – March2021

• Installing and configuring System components.
• Computer maintenance
• Mobile and application development
• Software development.
• Network configuration and ipv4 setup.

Fiber Technical Assistant | Alternative Communication Limited

Sep 2019 – Sep 2019

• Install and maintain hand holes
• Piloting of Fibers
• Installation and maintenance of trunks
• Splicing of fibers

Student Indus trial based Interns hip 1 |Technic al University of Kenya 

May 2019 – Aug 2019

• Install, operate, configure, and verify basic IPv4 and IPv6 networks.
• Troubleshoot interface and cable issues
• Configure, verify, and troubleshoot VLANs
• Designing and building websites.

Cyber Cafe Attendant | Sammarays Cyber

Sep 2019 – Oct 2019

• Help customers with the use of computers and application.
• Troubleshoot basic hardware, software and connectivity issues.
• Track customer’s time at computer terminals.
• Typing, scanning, printing and photocopying of documents.

Bachelor of Technology in Communication &Computer Networks

| Technical University of Kenya

Sep 2016 – July 2021

B. Tech in Communications and Computer Networks.

Kenya Certificate of Secondary Education| Friends School Kamusinga

Feb 2012 – Nov 2015

• Scored A- of 76 points
• Leadership skills having served as a peer counselor at the school.

Kenya Certificate of Primary Education| St Peters Boys Primary Mumias

Jan 2010 – Nov 2011

• Scored a B+ 376 Marks.

Professional Certifications

Network Security Expert (Level 3 Associate) | Fortinet NSE Institute

April 2021 – May 2021

• Pursued Network Security Expert with a level 3 associate certification. With the following skills and knowledge:

• The methods of attack that the bad actors in network use
• Best practices to protect yourself and the information you are entrusted to secure
• Network access control.
• Cloud security.
• End point security
• Threat intelligent service.
• Security information and event management.
• Fortinet products

Cyber securityEssentials | Cisco Networking Academy

Sep 2020 – Oct 2020

• Archived cyber securitycertificate having gained the knowledgeand skills to:

• Describe the tactics, techniques and procedures used by cybercriminals
• Describe the principles of confidentiality, integrity, and availability as they relate to data states and cyber security counter measures.
• Describe technologies, products and procedures used to protect confidentiality, ensure integrity and provide high availability.
• Explain how cyber security professionals use technologies, processes and procedures to defend all components of the network.
• Explain the purpose of laws related to cyber security

System Administration and IT Infrastructure Services | Google Support

Nov 2020 – Jan 2021

• Pursued System Administration and IT Infrastructure Services certification course. Enhance skills in:
• Analyzing and figuring out system needs in an organization.
• Installing hardware and software for the network.
• Keeping systems operation efficiently by performing any necessary upgradesand repairs.
• Planning a strategy to maintain system security and network as a whole.
• Optimizing and evaluating the system regularly.
• Assigning and updating network securitypermissions for the System Network.
• Training or directing users on the correct use of hardware and software within the system.
• Perform problem solving task when alerted by the useror the monitoring system.

Computer Hardware and Software Maintenance (equivalence of CompTIA A+) | Dima College

Feb 2020 – To Date

• Undertaking Computer Hardware and Software Maintenance certification course. Enhance skills in:
• Installing and configuring System components.
• Installing, configuring, maintaining and troubleshooting Operating system.
• Installing and managing network connections.
• Supporting laptop and portable computingdevices, printers and scanners.
• Supporting personal computer security.

Professional Security Certification Course: Huawei Certified ICT Associate (HCIA) Security |Technical University of Kenya

July 2020 – Aug 2020

• Pursued a HCIA Security Professional course enhanced skillset and knowledge in Huawei proprietary devices and software. With the following skills and knowledge:
• Cyber security Emergency Response
• Firewall deployment and configurations
• Encryption and decryption mechanism.
• Data analysis and monitoring.

Professional Certification Course: Huawei Certified ICT Associate (HCIA)Routing & Switching| Technical University of Kenya

April 2020 – May 2020

• Pursued a HCIA Professional course enhanced skillset and knowledge in Huawei proprietary devices. With the following skills and knowledge:
  • Build LANs, perform configurations for routers and switches, and implementIPv4 and IPv6 addressing schemes.
  • Configure routers, switches, and end devices to provide access to local and remote network resources and to enable end-to-end connectivity between remote devices.
  • Configure and troubleshoot connectivity a small network using security best practices.
  •   Work with routers, switches and wireless devices to configure and troubleshoot VLANs, Wireless LANs and Inter- VLAN                                                                             routing

Professional Certification Course: Cisco Certified Network Associate (CCNA) Routing & Switching| Kenyatta University

Aug 2018 – Dec 2018

• Pursued the CCNA Professional course enhanced skillset and knowledge in Cisco proprietary devices. With the following skills and knowledge:
  • Build LANs, perform configurations
  • For routers and switches, and implement IPv4 and IPv6 addressing schemes.
  • Configure routers, switches, and end devices to provide access to local and remote network resources and to enable end-to-end connectivity between remote devices.
  • Configure and troubleshoot connectivity a small network using security best practices.
  • Work with routers, switches and wireless devices to configure and troubleshoot VLANs, Wireless LANs and Inter-VLAN routing.
  • Configure and troubleshoot redundancy on a switched network using STP and ether channel.

Entrepreneurship | Kenyatta University Sep 2018 – Nov 2018

• Pursued the Entrepreneurship Certificate course, enhanced skill set and knowledge in:
• Identify entrepreneurial and transferable job skills that provide value in the marketplace.
• Develop a business plan.
• Analyze business opportunities for a given location and market.
• Identify, create and expand a business structure.
• Use of social network and media tools to grow business.

Computer Packages | ACTEC Computer School

Jan 2016 – March2016

• Scored a Distinction

Computer proficiency having studied Microsoft Word, PowerPoint, Access, Publisher, Internet and Email and Excel Packages at ACTEC Computer School.