muriithi ndungu

May 2022 – PRESENT

CLOUD ENGINEER, JUBILEE INSURANCE

Duties and Responsibilities

• Achieved a 25% reduction in cloud resource costs by identifying and optimizing underutilized resources based on performance metrics.
• Implementing security measures and conducting regular audits to ensure compliance with industry standards.
• Conducted regular performance audits, identifying, and resolving three critical cloud bottlenecks, resulting in a 15% improvement in application responsiveness.
• Automated 80% of routine cloud tasks using Azure templates and PowerShell, reducing manual efforts, and increasing operational efficiency.
• Successfully collaborated with cross-functional teams on 4 cloud projects, ensuring seamless execution and meeting project deadlines.
• Configured and maintained a highly available and secure Virtual Private Cloud (VPC) architecture with zero reported downtime over the last year.
• Successfully deployed and managed load balancers and VPNs, enabling efficient and secure communication between on-premises and cloud resources.
• Achieved a 95% reduction in security incidents by proactively monitoring and mitigating potential security threats in the cloud environment.

Achievements

• Successfully designed and implemented an enterprise-level landing zone in Azure, resulting in enhanced security posture and system performance.
• Orchestrated the configuration of security settings for Azure, ensuring compliance with industry standards and achieving a 73% reduction in potential security threats.
• Provided technical expertise to optimize cloud resource utilization, resulting in a 25% reduction in operational costs and better allocation of resources.
• Led the implementation of backup and disaster recovery in Azure, resulting in a 90% data recovery rate during critical incidents and enhancing business continuity.

July 2018 – May 2022

System engineer, JUBILEE INSURANCE

Duties and Responsibilities

• Offering expert support for Office 365 and Microsoft Exchange, ensuring smooth email and collaboration services.
• Managing and optimizing Windows and Linux server environments to ensure high availability and performance.
• Manage Call Manager / IPT, SIP & Call Billing (Teleman)
• Manage and support video conferencing services (Zoom, Teams, Logitech, and Polycom)
• Successfully implemented a streamlined Active Directory, DNS, and DHCP infrastructure, reducing login and network access issues by 30% and improving overall network stability.
• Resolved 95% of IT support tickets within SLA, demonstrating exceptional technical problem-solving skills and providing prompt and effective solutions to end-users.
• Collaborated with cross-functional teams on five IT projects, resulting in the successful implementation of innovative solutions that improved operational efficiency and aligned with business objectives.
• Providing IT training and user support to enhance team members' technical skills and productivity.

Achievements

• Successfully led the migration of on-premises infrastructure to a cloud-based environment, resulting in a 30% reduction in operational costs.
• Successfully migrated the on-premises file share to SharePoint online, improving collaboration and document management.
• Achieved a 99% success rate in e-discovery requests & compliance with email retention requirements by successfully establishing Veritas Enterprise Vault Cloud Deployment.
• Received recognition for outstanding performance and contributions to critical IT projects within the organization.
• Achieved a 30% reduction in email-based security threats by successfully implementing Trend Micro Email Security.

MARCH 2014 – JUNE 2018

NETWORK engineer, Smoothtel & Data solutions Limited

Duties and Responsibilities

• Designing and implementing complex network architectures to ensure seamless connectivity and scalability.
• Configured, managed, and troubleshot VOIP and multi-media (video) distributed systems and platforms.
• Installed and maintained commercial firewall solution, applying best practices and software updates.
• Collaborated on network development, implementation, and maintenance of routers, switches, firewalls, and WAN optimization.
• Implementing VPN and remote access solutions for secure and seamless connectivity for remote users.
• Oversaw development and maintenance of computer systems, server upgrades, and operating systems.

Achievements

• Led the installation of Cisco EMC data storage Data Domain at East African Standby Force, achieving an increase in data storage capacity and data recovery speed.
• Implemented a new Cisco Wireless solution for Communications Authority of Kenya headquarters and branch offices, enhancing wireless connectivity and achieving a significant reduction in network downtime.
• Successfully installed and configured Cisco Unified Call Manager for ZEP-RE, improving call management efficiency and enhancing call quality for internal and external communications.