MUGERWA FAHAD

A resourceful team player backed by a commitment to integrity and professionalism at all levels.

Strategic leader with excellent interpersonal skills who builds and maintains strong alliances while motivating teams and driving projects to successful completion.

Proven leadership, business management and ability to build profitability through effective strategizing, process improvements and appropriate use of incentives and training.

OUTLET OPERATOR |12/2023 to Current
SHIRIKA LA UMOJA INVESTMENTS – Kakiri Town, Wakiso Uganda
 Operate Agent Banking machines.
 Process approved loan and payment orders by the accountant.
 Coordinate with bank supervisors for support where needed.
 Manage transaction records and performance daily, weekly and monthly reports.

BRANCH MANAGER |08/2022 to 10/2023
SYDOTECH UGANDA LIMITED – Freedom house, Nkrumah Rd, Kampala Uganda
 Managed schedules, organized office functions, and oversaw daily operations of office.
 Headed the digital and field marketing staffs to support the target set by the directors.
 Developed and implemented office policies by setting up procedures and standards to 
guide the daily office operations improving on staff productivity.
 Offered hands-on assistance to clients, assessing needs and maintaining current 
knowledge of client preferences.
 Guided our graphics designing team and the branding team according to clients need.
 Handled payments, LPOs, Contracts, Invoices and cheque processing.

OFFICE MANAGER |08/2019 to 02/2021
HOUSEMAIDS UGANDA LIMITED - Bwaise, Kampala Uganda
 Managed schedules, organized office functions, and oversaw daily operations of office 
with 15 employees.
 Hired, trained, on boarded over 6 office staffs and 100 maids providing initial support that 
expedited office target plans and increased revenue by 30%.
 Performed basic accounting functions including cash reconciliations and wire transfers.
 Developed and implemented office policies by setting up procedures and standards to 
guide the daily office operations improving efficiencies by 20%.
 Offered hands-on assistance to clients, assessing needs and maintaining current 
knowledge of client preferences.
 Developed new marketing strategies by introducing online digital marketing which helped 
in expanding the company audience to over 30%.
 Offered hands-on assistance to customers, assessing needs and maintaining current
knowledge of client preferences.
 

DATA ENTRY CLERK|09/2018 to 07/2019
WAKANDA MOBILE SALONS – Butabiika, Kampala Uganda
 Compiled, prioritized, sorted and processed customer accounts orders into the web 
database to meet the regulated standards.
 Resolved deficiencies by using standard procedures and returned incomplete documents 
to the field data collectors for resolutions.
 Purged and Verified entered customer and account data by reviewing, correcting, 
deleting or re-entering data.
 Retrieved data files from the database and performed regular backups to ensure data 
preservation.
 Led and monitored 5 junior clerks daily input to ensure accuracy, maintain an error free 
record.
 Performed other clerical duties such as answering phone calls, sorting and distributing mails 
and running errands.
 

Social Media and Client Relations Admin|08/2018 to 07/2019
Online Home Shopping UG (OHS) – Butabiika, Kampala Uganda
 Managed OHS social media platforms and these Included Facebook, Instagram and 
Google page.
 Headed the website data updating team and managed all online orders.
 Verified deliveries and payments through the order portal and whatsapp.
 On boarded and managed OHS suppliers contracts and price lists.
 Managed and monitored online paid adverts on Facebook and Google Ads.

Alison Academy 2021
Certificate in Customer Service Skills
Monaco Institute of Business and Computer Science 2017-2018
Certificate in Information technology
Uganda Communications Commission (UCC) 2014
Certificate in Information Communication Technology

St. Denis Ssebuggwawo Secondary School 2013-2016
Uganda Certificate of Education (UCE)
Aunt Milly Primary School 2007-2012
Primary Leaving Examination (PLE)