Miriam Muriuki

I have a Diploma in Business Administration and an undergraduate in Bachelor in Commerce (Finance) and the skills to handle collections efficiently. I am familiar with how to deal with clients to help keep tract of accounts and I have the computer skills to keep information updated and to make sure that all payments made are credited to the right accounts. I have the skills to monitor and track accounts to keep the billing process current to ensure payment are being made according to the arrangements. I have the writing and verbal skills to send out notices and to make calls to remind the customers of their obligations and of the late fees that are incurring. I have the personality and communication skills to collect past due debts. I also have excellent customer service and people skills, which is very important when dealing with such a sensitive matter. I can be sympathetic and friendly while staying focused on the job at hand. I have the ability to follow company policies for offering discounts, refunds, adjustments and payment arrangements. I have excellent decision-making skills with the ability to determine when to consider writing off small balances. I adhere to a high ethical standard and maintain a friendly but professional attitude at all times. I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization.

Worked as a Junior Sales and Marketing officer Caritas Dairy, Limuru and while there I was engaged in various activities and carried out various duties such as:

• Conducting market research hereby identifying problems in the market and coming up with effective solutions.
• Looking for new market territories so as to meet the sales targets.
• Maintaining healthy client relations that is responding to client’s questions about our products in a polite manner and giving guidelines where necessary.
• Planning and organizing social media campaigns on the various platforms.
• Make sure data is well analyzed across target markets.
• Creating posters and advertisements to promote products.
• Engaging with customers for feedback on various social media platforms.
• Communicating and building relationships with customers.

Worked as an accountant, organizing secretary and social media marketer at Winbay Safaris and I have been carrying out various tasks which include:

• Engaging with customers on various channels.
• Planning and organizing social media campaigns.
• Ensuring that we are on top of the latest trends.
• Analyzing data across various platforms and ensuring it reaches the target group.
• Running advertisements on social media platforms.
• Keeping, maintaining and ensuring financial records are up to date.
• Managing funds and controlling budgets.
• Analyzing accounts and business plans.
• Preparing budgets to ensure things run smoothly.
• Carrying out financial analysis to ensure incomes and expenses are on track.
• Organizing and scheduling for trips and meetings.
• Welcoming business clients and guests.
• Developing and maintaining a filing system.
• Maintaining company schedules.

• 2020 to 2022    THE COOPERATIVE UNIVERSITY OF KENYA 

Bachelor of Commerce (Finance) 

• 2018 -2019      THE COOPERATIVE UNIVERSITY OF KENYA 

Diploma in Business Administration 

       2014 - 2017                  SIAKAGO GIRL’S HIGH SCHOOL 

 Kenya Certificate of Secondary Education 

        2004-2013                   ARCHBISHOP GITARI PRIMARY SCHOOL 

Kenya Certificate of Primary Education