MILLICENT MONGARE

Highly organized and personable professional with 5 years of experience as a Front Office Receptionist in the hospitality industry. Committed to providing exceptional customer service and creating a welcoming environment for guests. Seeking to leverage my skills and experience to contribute to the success as a Front Office Receptionist.

With five years of experience in the hospitality industry, I have served as an office assistant and switchboard operator, primarily focusing on telephone operations, message handling, and receptionist duties. Here is a summary of my key responsibilities and accomplishments:

Telephone Operations: Proficiently operated the switchboard, handling both incoming and outgoing calls. Ensured prompt and courteous communication with callers, providing assistance and directing them to the appropriate staff members. Maintained a professional and friendly demeanor in all interactions.

Message Handling: Expertly took messages on behalf of the staff, accurately recording and relaying important information. Ensured timely delivery of messages to the intended recipients, facilitating smooth communication within the organization.

Receptionist Duties: Demonstrated strong receptionist skills, including greeting visitors, providing information, and addressing inquiries. Effectively managed visitor traffic, maintaining a welcoming and organized front office environment.

Administrative Support: Assisted with various administrative tasks as assigned, such as data entry, document management, and scheduling appointments. Maintained confidentiality of sensitive information and ensured the smooth flow of daily office operations.

Customer Service: Provided exceptional customer service to both internal and external stakeholders. Acted as a friendly and helpful point of contact, ensuring their needs and inquiries were promptly addressed, resulting in a positive experience.

Hospitality Industry Experience: Leveraged my background in the hospitality industry to bring a customer-centric approach to the office environment. Utilized strong interpersonal and communication skills to effectively handle diverse individuals and maintain a professional atmosphere.

Overall, my five years of experience as an office assistant and switchboard operator have honed my telephone handling, message management, and receptionist abilities. I have developed a strong customer service orientation, ensuring efficient communication and positive interactions within the organization.

I am an experienced office assistant/switchboard operator with a background in the hospitality industry. Over the course of five years, I have honed my skills in telephone operations, message handling, and receptionist duties. Additionally, I hold a certificate in front office operations, which showcases my expertise in managing front desk responsibilities and providing exceptional customer service. Furthermore, my certificate in computer packages and software installation highlights my proficiency in utilizing various computer applications and handling software installations. With a strong focus on professionalism, communication, and organizational abilities, I bring a customer-centric approach to the office environment. My combination of practical experience and relevant certifications makes me a valuable asset for any organization in need of an efficient and customer-oriented office assistant/switchboard operator.