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Michael Kiyaka

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About Michael Kiyaka:

I would like to work in a competitive, dynamic and result driven organization that allows me to utilize both my learnt and intrinsic skills. 

Experience

Customer Service Representative with 9+ years of experience in telephone customer service, Call Center Sales representative, and customer support. Familiar with Hub, Intercom, Single View, Zendesk, and several other customer service software systems. Handled up to 130 calls daily with a retention rate of over 70%. 

Education

2011 April-Sep 2013 : Kenya Institute Management (KIM)
(Diploma in Business Management)

2010 Dec-Feb 2011 : St. Ann’s Training College (KISII)
(ComputerPackages)

2007-2010 : St. Stephen’s High School
(Kenya certificate of Secondary Education)

2002-2006 : Magombo Primary School
(Kenya Certificate of Primary Education)

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