Meshack Ng'ang'a

I am an ICT Support Specialist with experience in providing technical support and troubleshooting for computer systems, networks, and software. I have a strong understanding of various operating systems, including Windows, MacOS, and Linux, as well as experience with a range of hardware and software applications.

In my previous roles, I have provided support to both individuals and organizations, assisting with issues such as system failures, network connectivity, and software installations. I am adept at identifying and resolving problems quickly and efficiently, and I have excellent communication skills, which enable me to clearly explain technical concepts to non-technical users.

I have several years of experience as an ICT Support Specialist, working with a variety of clients to provide technical support and troubleshooting services. My responsibilities have included assisting with system failures, network connectivity issues, and software installations, as well as providing guidance on the use of computer systems and applications. I have also worked on projects to upgrade and maintain computer systems, and have provided training to users on the proper use of various software and hardware tools. In addition to my technical skills, I have strong communication and customer service abilities, which have enabled me to effectively assist and support a diverse range of clients.

I have a Bachelor's degree in Computer Science from Jomo Kenyatta University of Agri & Tech, where I gained a strong foundation in programming and computer systems. In addition, I have completed various certifications, including a certification in IT service management and a certification in network security. These certifications have helped me to further develop my technical skills and knowledge, and have allowed me to better serve my clients in my role as an ICT Support Specialist