Mercy Nguli

I am a very hardworking HR professional always going an extra mile to get things done.

FrontOfficer EQUITYAFIAMEDICALCENTER(KITUIBRANCH) 1/3/2022to Date. 

DutiesandResponsibilities. Receivingandwelcomingofpatientsinthefacility  Ensuringallservicesgivenarechargedandbilledaccordinginthesystem  Communicationwithpatientsincaseofdelaysandreschedulesdonepromptly  Callingandreceivingofcallstomonitorclientsappointments  Monitoringthereceptionofemailsandactioningtimely  ReceivingofpettyCashthroughthesystemandreconciliationdonedailybyCOB  PreparinganddispatchingweeklyInsuranceclaim'sReports  Respondingtocustomer’squeriesviaphonecallsandEmails  Followuponclientsfeedbackonqualityofservicesgiven  Updatingofclientsdatabasetimely 

 HRIntern TOURISMREGULATORYAUTHORITY 12/05/2021to28/2/2022. DutiesandResponsibilities.  Filingofemployees’documents,e.g.,leaveforms,Performanceappraisalforms.  PreparingHRReportse.g.,quarterlyreportsofattachesreceivedinvarious departmental/sections.  Drafting/Preparinglettersandmemose.g.,Recommendationlettersforattaches  UpdatingemployeesBiodatatimely.  Assistinginrecordsmanagement.  Preparingaskillevaluationinventorytoascertainemployee’strainingneeds.  Updatingofemployees’performanceappraisalinventory. 

CustomerServiceRepresentative SPEEDAFLogisticsKenya-Nairobi March,2021toMay,2021 

Dutiesandresponsibilities  Respondingtocustomer’squeriesviaphonecalls  Solvingcustomer’sproblemsrelatedtotheirproductdeliveries.  Trackingshipmenttoensuretimelydeliveries  Communicationwithcustomerstoascertaintheirdeliveryrequirements.  Buildingastrongclientrelationshiptoensurepropercustomersatisfaction. Cashier KilunguSub-CountyHospital-Makueni 01/04/2020-31/12/2020 DutiesandResponsibilities;  ReceivepaymentbycashordebitcardegNHIF,UniversalHealthCarefromcustomers  Issuesreceiptsandchangesduetothecustomers.  Maintainingbalancedrecordsofcashreceivedandtransactionsdone. RegistrationAssistant.  NationalIntegratedIdentityManagementSystems(NIIMS) (HudumaNambaRegistration). April2nd-May17th,2019 DutiesandResponsibilities  

Mass registration by capturing a ll biometric data of all Citizens and foreign residents in Kenya for enhanced access of Government services. 

HRIntern DELMONTEKENYALIMITED-THIKA 3rdMay-30thAug2017 DutiesandResponsibilities 

 Assistinstaffrecruitmentactivitieslike  Long-listingofemploymentapplications  Settlingjobinterviews  Contactingapplicants  Makingjoboffers  Gatheringpayrolldatalikeworkedhours,leavesandbankaccounts.  Assistingnewemployeesininduction.  Recordmanagement  Assistthehumanresourcedepartmentinanyotherassignedduties.

2014-2018: Maasai Mara University, BSc.HumanResourceManagement,Second ClassHonoursUpperDivision  2010-2013: Mukaa Girls High School, KenyaCertificateofSecondaryEducation,B (Plain)