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Nairobi
Mercy Muya

Mercy Muya

Chat Administrator, Virtual Assistant

Customer Service / Support

Nairobi, Nairobi Area

Social

Services offered

Detailed, dedicated and customer- oriented individual with exceptional communication skills, people management skills, and interpersonal skills now looking for a Chat Administrator position one which will make best use of my existing skills and experience to contribute to a positive online community and ensure a safe and engaging environment for users.

Virtual assistant
Chat administrator
Approximate rate: KSh 1,000 per hour

Experience

  • Assisted customers via phone, email, and live chat, addressing their inquiries and resolving issues.
  • Maintained a friendly and approachable demeanor, ensuring a positive customer experience.
  • Actively listened to customer concerns and offered effective solutions, enhancing overall satisfaction.
  • Handled multiple tasks simultaneously and met or exceeded performance targets.
  • Managed customer accounts, updated information, and processed orders accurately.

Education

Diploma in Customer service 

Kenya Institute of Management

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