Mercy Muya
Customer Service / Support
Services offered
Detailed, dedicated and customer- oriented individual with exceptional communication skills, people management skills, and interpersonal skills now looking for a Chat Administrator position one which will make best use of my existing skills and experience to contribute to a positive online community and ensure a safe and engaging environment for users.
Experience
- Assisted customers via phone, email, and live chat, addressing their inquiries and resolving issues.
- Maintained a friendly and approachable demeanor, ensuring a positive customer experience.
- Actively listened to customer concerns and offered effective solutions, enhancing overall satisfaction.
- Handled multiple tasks simultaneously and met or exceeded performance targets.
- Managed customer accounts, updated information, and processed orders accurately.
Education
Diploma in Customer service
Kenya Institute of Management
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