MERCY MARE

Graduate in Records Management, Call center Agent

Administrative

Kasarani, Nairobi Area

About MERCY MARE:

You're looking for someone who is highly organized,self-driven and hardworking. Am able to adhere to rules and regulations and work under minimum supervision in order to achieve the organization's objectives.I have a Bachelor's in Library and Information Studies(Records and Archives Management) with knowledge of computer packages i.e Microsoft Word and Excel.For further details have attached my resume and documents f,eel free to reach out for more details

Experience

TEACHERS SERVICE COMMISSION (Record Management Intern) Sept 10 2023-Sept 10 2024.

Duties and Responsibilities;

- Efficiently managing and organizing large volumes of documents, ensuring quick retrieval and minimal downtime.

- Implementing a systematic approach to archiving, resulting in improved record-keeping and compliance with regulatory standards.

- Collaborating with team members to enhance document management procedures and provide training on best practices.

-Ensuring proper dispatch and receiving of mails of different teachers within the country in conjunction with G4S ,POSTAL CORPORATION,EMS ,WELLS FARGO etc.

-Scanning of Teachers files.

-Quality control and uploading indexed images to EDMS application.

August 2021 to August 2023 , Agip Capital Limited

Position; Collection Agent

Duties include;

Making inbound and outbound calls
Demanding payment from clients who have defaulted.
Management of companies property.
Reminding clients the benefits of making early payments.
Answering clients inquiries.
Negotiating client payment and arrangements of payment plans and follow up and ensure payment is made.
Advertising and selling company products and benefits to clients.
Achieve monthly collection targets.
Attending daily, weekly and monthly meetings.
Perform company duty that may be assigned by management.

Kenya National Archives and Documentation Services

Attachment programme

Duties;

Accessioned,sorted,arranged,serialized,listed,classified,catalogued and entered data using resource mate & CDS/ISIS Database Management System.

Paginated,processed,scanned,edited and provided quality control of information.

Digitized,processed,catalogued,sorted and arranged audiovisual records.

Charged and discharged library materials.

Repaired and restored damaged documents.

Exposed and processed films,stored and prepared catalogues for microfilms.

Bound,treated and monitored the use of archival materials.