MERCEL Deverel

Experienced Quality Control Checker and Customer Service specialist with demonstrated work history in both financial and healthcare facilities. Skilled in Customer Relationship Management, Leadership, Language and Communication. Proven ability to establish and maintain excellent communication and relationship with clients; identifying customers' need and delivering effective solution to all problems. 

WATU CREDIT LTD (May 2021 - October 2022)
Quality Control Checker
Perform regular quality check on the new on boarded clients and raise any suspected fraud cases.

Monitor customer satisfactory level

Perform regular quality check on both outbound and inbound calls in the company

CRYSTALPERK CO. AND MOMBASA MAGAZINE (Mar - May 2021)
Communication and Marketing Assistant
Manage and maintain intranet web content utilizing a frame-base program.

Provide creative feedback; a keen outside-consumer perspective while considering market analytics 

Develop and lead departmental training workshops on the importance of analytic in communication plans

THE AGA KHAN HOSPITAL KISUMU (May 2019 - May 2020)
Customer Care Service 

Handling Customer queries about service, products and billings.

Handling high volume of incoming customer service calls in a Call-center environment.

Collecting and analyzing Customer feedback

JAVMER ENTERPRISES LTD (2017 - 2018)
Debt Collection and Marketing Agent
Locate and Contact debtors to inquire on the outstanding payments

Examining and analyzing of collection forms and payment plans

Handle customers' questions and complains

MASENO UNIVERSITY

Bachelor's Degree in Language and communication with IT