Mecha obadiah matara

Highly motivated and customer-focused Customer success Service & Operations Support Professional with over 3 years of proven experience in client relationship management, transactional support, issue resolution, and cross-functional collaboration. Adept at managing high-pressure situations, maintaining service quality, and using data insights to improve both processes and customer satisfaction. Known for a blend of critical thinking, empathy, and problem solving, I have built a strong foundation in customer success and operational excellence.

Highly motivated and customer-focused Customer success Service & Operations Support Professional with over 3 years of proven experience in client relationship management, transactional support, issue resolution, and cross-functional collaboration. Adept at managing high-pressure situations, maintaining service quality, and using data insights to improve both processes and customer satisfaction. Known for a blend of critical thinking, empathy, and problem solving, I have built a strong foundation in customer success and operational excellence.

• 2021 – 2023: Kinyanjui Technical Training Institute – Diploma in ICT   
• 2020: Glory Digital ICT Centre – Computer Skills & Packages   
• 2016 – 2019: Nyakongo Boys' High School – Kenya Certificate of Secondary Education (KCSE) 
• 2004 – 2015: Raila Educational Centre – Kenya Certificate of Primary Education (KCPE)

TRAINING & CERTIFICATIONS   

• Executive Customer Care – eLearning College
• Customer Management – 4G Capital Academy
• Microsoft Office Suite & Windows OS
• Google Workspace Tools (Docs, Sheets, Calendar, Drive)
• ALX-Executive Virtual Assistant 
• Cisco academy cyber security