
Mecha obadiah matara
Customer Service / Support
About Mecha obadiah matara:
Highly motivated and customer-focused Customer success Service & Operations Support Professional with over 3 years of proven experience in client relationship management, transactional support, issue resolution, and cross-functional collaboration. Adept at managing high-pressure situations, maintaining service quality, and using data insights to improve both processes and customer satisfaction. Known for a blend of critical thinking, empathy, and problem solving, I have built a strong foundation in customer success and operational excellence.
Experience
Highly motivated and customer-focused Customer success Service & Operations Support Professional with over 3 years of proven experience in client relationship management, transactional support, issue resolution, and cross-functional collaboration. Adept at managing high-pressure situations, maintaining service quality, and using data insights to improve both processes and customer satisfaction. Known for a blend of critical thinking, empathy, and problem solving, I have built a strong foundation in customer success and operational excellence.
Education
- 2021 – 2023: Kinyanjui Technical Training Institute – Diploma in ICT
- 2020: Glory Digital ICT Centre – Computer Skills & Packages
- 2016 – 2019: Nyakongo Boys' High School – Kenya Certificate of Secondary Education (KCSE)
- 2004 – 2015: Raila Educational Centre – Kenya Certificate of Primary Education (KCPE)
TRAINING & CERTIFICATIONS
- Executive Customer Care – eLearning College
- Customer Management – 4G Capital Academy
- Microsoft Office Suite & Windows OS
- Google Workspace Tools (Docs, Sheets, Calendar, Drive)
- ALX-Executive Virtual Assistant
- Cisco academy cyber security
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