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Mecha obadiah matara

Mecha obadiah matara

customer support specialist

Customer Service / Support

Nairobi, Nairobi Area

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About Mecha obadiah matara:

Highly motivated and customer-focused Customer success Service & Operations Support Professional with over 3 years of proven experience in client relationship management, transactional support, issue resolution, and cross-functional collaboration. Adept at managing high-pressure situations, maintaining service quality, and using data insights to improve both processes and customer satisfaction. Known for a blend of critical thinking, empathy, and problem solving, I have built a strong foundation in customer success and operational excellence.

Experience

Highly motivated and customer-focused Customer success Service & Operations Support Professional with over 3 years of proven experience in client relationship management, transactional support, issue resolution, and cross-functional collaboration. Adept at managing high-pressure situations, maintaining service quality, and using data insights to improve both processes and customer satisfaction. Known for a blend of critical thinking, empathy, and problem solving, I have built a strong foundation in customer success and operational excellence.

Education

  • 2021 – 2023: Kinyanjui Technical Training Institute – Diploma in ICT   
  • 2020: Glory Digital ICT Centre – Computer Skills & Packages   
  • 2016 – 2019: Nyakongo Boys' High School – Kenya Certificate of Secondary Education (KCSE) 
  • 2004 – 2015: Raila Educational Centre – Kenya Certificate of Primary Education (KCPE)

   

TRAINING & CERTIFICATIONS   

  • Executive Customer Care – eLearning College
  • Customer Management – 4G Capital Academy
  • Microsoft Office Suite & Windows OS
  • Google Workspace Tools (Docs, Sheets, Calendar, Drive)
  • ALX-Executive Virtual Assistant 
  • Cisco academy cyber security

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