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Nairobi
mary wanjiku

mary wanjiku

Customer experience/Sales Operations/Coordinator

Customer Service / Support

Nairobi, Nairobi Area

Social

1 Followers 1 Following

About mary wanjiku:

I am a highly skilled and results –driven Customer retention/Coordinator with a proven track record in Sales and Marketing department. Proficient in developing and implementing strategies to enhance customer loyalty and increase retention rates over the years. Being a strong communicator and collaborator adept at fostering positive relations both internally and externally hence fostering positive results. I have successfully reduced the customer churn rate by ensuring prompt resolution on complaints and customer engagement.

Experience

I am a highly skilled and results –driven Customer retention/Coordinator with a proven track record in Sales and Marketing department. Proficient in developing and implementing strategies to enhance customer loyalty and increase retention rates over the years. Being a strong communicator and collaborator adept at fostering positive relations both internally and externally hence fostering positive results. I have successfully reduced the customer churn rate by ensuring prompt resolution on complaints and customer engagement.

Education

  • MBA-Strategic Mnagement–On-Going.
  • Bachelor of Business Admin (Accounting) Option.
  • Professional Diploma in Business Management.

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