Mary Njoroge

December 2021 – Date | Telkom Kenya Limited
Trade Development Representative
Key responsibilities/Achievements:
 Touch points & Agent Recruitment & Mapping - Effectively manage the identification and recruitment of Agents, targeting 
mobile money outlets and high traffic retails stores.
 Call rate - Visit Touch points regularly for training, and awareness using agreed route plans Driving 
Weekly GA target on Cluster sites
 AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
 Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate 
stock SIMs for new registration and activations
 Merchandising – Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent 
outlets 

2019-2021 | Telkom Kenya Limited
Brand Ambassador
Key responsibilities/Achievements:
 Promote and sell Telkom services and products.
 Achieve set rules and operations target.
 Proactive attitude to look clients and use all the necessary tools to achieve results.
 Establish and improve customer relations and immediately escalate difficult situations to the sales manager.
 Ensure customer satisfaction by offering excellent customer service
2017 | Independent Electoral and Boundaries Commission
Polling Clerk
Key responsibilities/Achievements:
 Ask for and check for Identification before ballot papers are issued.
 Ensured that all people who come to vote are treated impartiality, with respect and in a helpful and professional manner.
 Issue ballot papers to voters..
 Ensured that voters cast their vote in secret and put them into correct ballot boxes.
 Undertake any other polling station duties on the instruction of the presiding officer. 

2017 – 2021 | University of Eldoret
BSc in Hotel and Hospitality Management
2013 – 2016 | Daraja Academy
Kenya Certificate of Secondary Education (KCSE)
2005 – 2012 | Mwigito Primary School
Kenya Certificate of Primary Education (KCPE