About Mary Mackori:
A passionate, results driven Individual with experience in Financial Services, Credit Control, Sales(FMCG) Fintech Industry and ,Customer Service Management(CSM). Excellent in performing Administrative Duties, Customer Service, debt collection and Customer Resolution, working with a team and Ensuring a company's Objective Key Results(OKRs) are accurately delivered.
I also enjoy swimming, travelling and reading books for leisure.
Experience
Worked in FMCG and fintech industries, midlevel and Management level
Proven track record of 100% improvement in credit sales of Consumer goods(FMCG) at Sokowatch Company as at 2021.
•Successfully Managed A team of 100 sales representatives in Nairobi and Mombasa at Sokowatch Limited thereby improving overall Sales of essential goods and services
•Consistently met 80% and above performance milestones and OKRs in the companies I have Worked for.
•Successfully handled over 100 customers’ accounts daily through phone calls in the Fintech industry.
•Resolved customers’ complaints while identifying problems and taking appropriate corrective action, increasing client retention ratio significantly
•Consistently met performance milestones in speed, accuracy, and volume
Education
Bachelor's of Science degree in Tourism and Hospitality Management.
Knowledge on hotel management, customer service management, financial management and domestic and international tourism at large.
Professionals who compete with Mary
Professionals in the same Banking / Loans sector as Mary Mackori
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Other users who are called Mary
Jobs near Nairobi, Nairobi Area
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Weareseekingaseasonedandresults-drivenSeniorCollectionOfficertojointourdynamicteam. · Inthiscriticalrole,youwillberesponsibleformanagingaportfoliiofoverduedataccounts,employingeexpertnegotiationskillstosecurepayments,andensuringcompliancewithallregulatorystandards. · Yourprimarym ...
Ongata Rongai, Kajiado County1 month ago
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HF Group is an integrated financial solutions provider that is registered as a non–operating holding company (under the Banking Act Cap.488) and regulated by the Central Bank of Kenya (CBK). HFDI, is the property development and investment subsidiary of HF Group. Over the years, ...
Nairobi5 days ago
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The M&E Officer will support the Kenya team in enhancing the quality of data collection systems. · Implement and maintain M&E Plans and frameworks. · Conduct monitoring visits to Program Partners using standardized VA tools. · Facilitate external monitoring and evaluation visits ...
Nairobi1 month ago
