mary kimani

Seasoned customer care professional  well versed in customer experience and successful in achieving sales goals while maintaining high levels of customer satisfaction .

Customer service representative 

Duties and responsibilities

Implementing customer experience 

Opening and closing accounts in accordance to operating controls

Assists customers with routine account-related requests; researches and resolves account service inquiries/issues

Service recovery:

turn a complaint/unhappy customer into a loyal satisfied customer with professional, empathetic service recovery

Sacco Teller - Unaitas Sacco Society, 1st March, 2018-  31st December, 2019

Duties and Responsibilities

Tellering 

Attend to cheque encashment and withdrawals in all accepted currencies according to laid-down procedures.

Attend to change transactions. Accept cheque and/or cash deposits in all accepted currencies, according to laid-down procedures.

Control of cash

Ensure that all laid-down policies and procedures regarding the handling, locking away and security of cash are adhered to.

Ensure that cash holdings are kept within prescribed limits at all times.

Balance cash daily and report any differences promptly.

Identify and close on quality sales as per the Performance Contract.

Compliance

Responsible for the implementation and adoption within the Branch of all Compliance, Anti-

Money Laundering and Sanctions related requirements contained in policies, procedures and processes. 

• Bachelor of Business Administration (finance option) with Information Technology (Second class honors upper division), Maseno University, 2017
• Certified Public Accountants (CPA) section 3, Excel Institute of Professionals ,June 2021
• Kenya Certificate of Secondary Education (B+) 68 points, Githunguri Girls High School, 2012