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Martin Korir

Martin Korir

QA And Cex manager

Banking / Loans

Nairobi, Nairobi Area
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About Martin Korir :

I am passionate about technical customer experience. That involves finding solutions to end-user problems while optimizing systems. 

Experience

Expert in customer loyalty, relationship, value management, and quality assurance with 9 years of experience in fintech. Keen ability to assess ineffective areas of customer service and propose effective solutions, while ensuring product functionality, security, and compliance.

Education

I currently studying business information systems at Strathmore University. 

  • This has enabled me to have a good technical foundation in areas, such as programming, database management, and systems analysis. This knowledge can help them understand the technical requirements for delivering an exceptional customer experience.
  • Analytical skills:  data analysis and visualization, which assists to identify patterns and trends in customer behavior, predicting potential issues, and making informed decisions to improve customer satisfaction.
  • Business process understanding:
  • Communication and Collaboration

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