Martin Korir

I am passionate about technical customer experience. That involves finding solutions to end-user problems while optimizing systems. 

Expert in customer loyalty, relationship, value management, and quality assurance with 9 years of experience in fintech. Keen ability to assess ineffective areas of customer service and propose effective solutions, while ensuring product functionality, security, and compliance.

I currently studying business information systems at Strathmore University. 

• This has enabled me to have a good technical foundation in areas, such as programming, database management, and systems analysis. This knowledge can help them understand the technical requirements for delivering an exceptional customer experience.
• Analytical skills:  data analysis and visualization, which assists to identify patterns and trends in customer behavior, predicting potential issues, and making informed decisions to improve customer satisfaction.
• Business process understanding:
• Communication and Collaboration