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Martha Muthoni

Martha Muthoni

Customer Service Representative
Nairobi, Nairobi Area

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About Martha Muthoni:

I hold a bachelor’s degree in Arts from The University of Nairobi. I have an in depth knowledge and understanding of Economics, Sociology, data analysis using advanced excel, stata, google forms and statistiscal packages for social scientists  and I’m proficient in computer skills and assure you of my utmost dedication towards work. I’m equipped with leadership qualities, teamwork, customer service  and marketing skills.
I’m looking forward to working in an environment where I can explore and develop my career in relating well with others.Looking forward to an  opportunity to build upon my experience and skills. My education and motivation to excel will make me an asset to your organization.I’m looking forward to working in an environment where I can explore and develop my career in Customer Service, Research Skills, Leadership Skills and relating well with others
 

Experience

21st July 2021 – Up to Date : Call Center International                                     
Position : M-KOPA Solar Customer Service Representative
Duties
 Provide clear, accurate, timely and professional communications to callers in a courteous manner
 Ensure data accuracy by following verification procedures 
 Accurate dispositioning of calls and reporting
 Forward all filled claims to the appropriate department for handling and investigation

 

23rd May 2020 - 8th June 2021 : Quest Holdings Limited                                                        

Position :  M-shwari Debt Collection Officer/ Customer Service 
Duties 
 Discuss payment options with customers to ensure prompt payment of their loans
 Enhancing professionalism, courtesy and diligence while communicating with the customer
 Customers engagement and education on ongoing market campaigns
 Keep track of assigned accounts to identify outstanding debts
 Investigate and resolve any discrepancies arising from the debtors
 Update account status on database regularly


22nd May 2019 – 23rd April   2020 : Gaso Smith Kline (GSK)                                       
Position : Brand Ambassador
Duties
 Creating awareness on Sensodyne toothpaste and testing the customers’ gum sensitivity
 To recruit more customers into the product and maintain those who already know about the product
 Increasing the customers’ market share by generally creating sensitivity awareness thus translating to higher sales

 

3RD Nov 2018 – 19th July   2019 : Teachers Service Commission                                    
Position : Data Entry Clerk
Duties 
 prepare, sort documents, identify and interpret data to be entered as identified and instructed
 compare data entered with source documents or re-enter data in verification to detect errors
 ensuring all targets are achieved and sustained

Education

2014 - 2018 : THE UNIVERSITY OF NAIROBI
Bachelor of Arts, Economics and Sociology, Second class honors (Upper Division)
2009 - 2012 : ANESTAR PRECIOUS GIRLS SECONDARY SCHOOL
   KCSE B (plain) 61 points
2001 - 2008 : GLAMA PREPARATORY SCHOOL
KCPE 303 Marks
 

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