
Martha Muthoni
Customer Service / Support
About Martha Muthoni:
I hold a bachelor’s degree in Arts from The University of Nairobi. I have an in depth knowledge and understanding of Economics, Sociology, data analysis using advanced excel, stata, google forms and statistiscal packages for social scientists and I’m proficient in computer skills and assure you of my utmost dedication towards work. I’m equipped with leadership qualities, teamwork, customer service and marketing skills.
I’m looking forward to working in an environment where I can explore and develop my career in relating well with others.Looking forward to an opportunity to build upon my experience and skills. My education and motivation to excel will make me an asset to your organization.I’m looking forward to working in an environment where I can explore and develop my career in Customer Service, Research Skills, Leadership Skills and relating well with others
Experience
21st July 2021 – Up to Date : Call Center International
Position : M-KOPA Solar Customer Service Representative
Duties
Provide clear, accurate, timely and professional communications to callers in a courteous manner
Ensure data accuracy by following verification procedures
Accurate dispositioning of calls and reporting
Forward all filled claims to the appropriate department for handling and investigation
23rd May 2020 - 8th June 2021 : Quest Holdings Limited
Position : M-shwari Debt Collection Officer/ Customer Service
Duties
Discuss payment options with customers to ensure prompt payment of their loans
Enhancing professionalism, courtesy and diligence while communicating with the customer
Customers engagement and education on ongoing market campaigns
Keep track of assigned accounts to identify outstanding debts
Investigate and resolve any discrepancies arising from the debtors
Update account status on database regularly
22nd May 2019 – 23rd April 2020 : Gaso Smith Kline (GSK)
Position : Brand Ambassador
Duties
Creating awareness on Sensodyne toothpaste and testing the customers’ gum sensitivity
To recruit more customers into the product and maintain those who already know about the product
Increasing the customers’ market share by generally creating sensitivity awareness thus translating to higher sales
3RD Nov 2018 – 19th July 2019 : Teachers Service Commission
Position : Data Entry Clerk
Duties
prepare, sort documents, identify and interpret data to be entered as identified and instructed
compare data entered with source documents or re-enter data in verification to detect errors
ensuring all targets are achieved and sustained
Education
2014 - 2018 : THE UNIVERSITY OF NAIROBI
Bachelor of Arts, Economics and Sociology, Second class honors (Upper Division)
2009 - 2012 : ANESTAR PRECIOUS GIRLS SECONDARY SCHOOL
KCSE B (plain) 61 points
2001 - 2008 : GLAMA PREPARATORY SCHOOL
KCPE 303 Marks
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