About Mark Omooria:
Flexible and versatile airport customer care agent committed to providing high-quality services and developing customer relationships, offering excellent interpersonal skills that will lead to a lasting relationship. Specializes in customer stastifactory and well being.
Experience
Jan 2021 - April 2022
Tradewinds Aviation services Ltd
Customer care agent.
•Greeted passengers and made them feel welcome.
•Responding promptly to passengers inquiries
•Escorting passengers to boarding gates and providing assistance for those that are checking in.
•Assisting other airport personnel in handling special situations
•Cordinated all covid19 regulations and airport safety measure
•Handled passengers complaints and gave solutions where possible.
•Baggage handling.
Education
2019-2021 -Eldoret Aviation training institute
Diploma in airport operations and flight dispatch management
Jan 2016-may 2016-st Ann's college kisii
Internet core and computing certification
2012-2015- Busali Union High school
Kenya certificate of secondary education
2004-2011- Manga D.E.B primary school
Kenya certificate of primary education
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