margaret imbusi

I am an astute, devoted, confident and keen customer service and loans professional with broad experience in customer relationship management and lending operations. I have a considerable experience in high level business and organizational environments and I am a person who overcomes obstacles by using an adaptable approach towards achieving outstanding results. I am multi-skilled, possess a wealth of multi-disciplinary experience and keen to work in a multicultural setup where I cannot only hone my skills in field of study but also gain other much-needed skills. I endeavor to utilize my acquired knowledge to ensure operations run smoothly and as per the organization’s policies and standards. I have excellent problem solving skills and a proven ability to manage and complete tasks to the highest standards with great attention to detail. I am versatile and a self-starter who can work efficiently on own initiative and can integrate easily into a team environment. I enjoy being part of a successful and productive team and thrive in highly pressurized and challenging working environments. I am therefore looking for a position to effectively use my experience for the company purpose and profitability.

Loan Officer-Mogo Auto Limited | October 2021-
 Following up with clients who have already visited Mogo branch to finalize
loans.
 Taking clients through the various Mogo products and terms (cars financing,
boda financing and logbook loans).
 Collecting, processing all necessary documents and entering customer
information into Mogo ERP system.
 Conducting proper KYC and fraud prevention and remaining customer’s point of
contact for all questions.
 Working closely with independent sales agents to generate more leads.
 Working on individual sales through referrals and other sources.
 Proactively working with leads to achieve loan issuance targets.
 Processing customer loans, ensuring quick loan disbursements.

EDUCATION
Bachelor of Science in
Agribusiness Management
2015- 2019
University of Embu, Kenya
Computer Packages Certificate
March-May 2019
Kenya National Library Services,
Embu town