Malick Makori

Hardworking, resourceful, innovative, problem-solver, flexible.

As an experienced and enthusiastic hospitality professional with more than 5 years of experience driving operations and customer service within the food and beverage / hospitality industry , I am prepared to significantly contribute to my expertise in this role.

My background includes leading operations, teams, and customer relations to propel efficient, seamless operations while ensuring outstanding guest experiences and first-rate product and service quality. From planning and executing special events to motivating and managing results-driven staff, I excel at realizing increased revenue streams and providing an exceptional level of customer satisfaction and retention.

Highlights of my experience include…

Directing day-to-day operations, event management, staff training and coaching, and customer service as the Food & Beverage Manager within both Hotel,lodge,camp and fine dining establishments, including The Boma inn Eldoret,The Pearl Hotel,Ceamo Prestige Lodge,Naiberi Rivercampsite, Eldoret wagon wheel Hotel,Simba Village.

Performing a range of management functions such as inventory management, food/menu planning, nutritional guidance, quality assurance, food storage, and regulatory compliance.

Achieving consistent recognition for outstanding leadership talents as well as excellent customer service and rates of satisfaction and repeat business.

Earning a reputation for service excellence, ethics, and integrity in fast-paced, customer-centric atmospheres.

Demonstrating solid time management, problem solving, and organizational skills.

My skills in staff and operations management, customer service, and general leadership within the food and beverage / hospitality sector have been finely honed, and I am confident my additional strengths will readily translate to your environment. The chance to offer more insight into my qualifications would be most welcome.

Sincerely

Malick Makori

Bachelors degree in tourism and hospitality management.