Makau Sharon

I am a self-motivated graduate with a bachelor’s degree in Education (English& Literature) and Information Technology from Masinde Muliro University of Science and Technology with post-qualification experience.
I am competent in customer relations, communication skills, project monitoring and evaluation, data entry and database management, information technology, community leadership, and youth advocacy.
I am ambitious, proactive, and focused on changing youth seeking to secure a challenging new role in an organization that will enhance my professional and organizational growth.
I am an engaging and patient customer service professional with 1 year of experience responding to all types of customer inquiries. Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Competent team player.
A motivated, adaptable and responsible graduate seeking for this position which will utilize the professional and technical skills developed through past work experiences in this field. I am a well-organized and well committed young person, well trained and gifted with essential computing skills with good communication skills.
I am a highly accomplished individual with a successful track record of planning, directing, and coordinating the operations of activities in departments to ensure high-quality output and satisfaction, streamlined operations and smooth movement of activities to ensure high revenue generations/ client’s satisfaction and quality output. My strengths include being able to effectively manage my time (have been working day and night shifts) through careful planning and organization of work activities alongside having an aptitude for identifying and resolving problems efficiently. I also possess exceptional communication skills that result in positive interpersonal relationships alongside a track record of meeting deadlines and producing accurate work of a high standard. I have a proven ability to make sound decisions based on valid information coupled with having the capacity to learn and apply new information quickly and accurately. I also have strong computer skills with proficiency in ms office and emailing and high typing speed and accuracy. I have completed courses like Customer service skills, Data entry, Administrative Support, Computer packages, and Excel. I believe this role best matches me.
Additionally, I am a dedicated professional who always aims to achieve all organizational and departmental goals through teamwork, leadership skills, research, consultancy, relationship management, problem-solving, and effective communication skills that I have.
 

i am a motivated person with relevant skills including 

• Leadership                                               
• Planning
• Problem solving                                   
•  Creativity
• Data protection                                   
•    Flexibility
• Product knowledge                                 
•  Complaint resolution
• Time Management Skills                       
•  Communication Skills

i attained a Bachelors Degree in Arts (English Literature) in 2020 from masinde muliro university of science and technology