Lydia Mwangi

Dependable Information Technology Specialist with excellent software, hardware, and operations knowledge. Keep systems running efficiently and maximize performance with regular attention to patches and upgrades. Strong technical expertise combined with analytical approach and performance-oriented mindset. Am seeking for an opportunity in a progressive environment, which provides more avenues in the fields of computer software, systems, hardware, and networking.

• International Centre of Insect Physiology and Ecology (icipe) Nov 2020 – To date
  Information Communication Technology Assistant
  •Installation, configuration, and troubleshooting laptops and workstations.
  •Help with prompt resolution of technical support and applications (Windows, MS Office 365,procurement, HR, and Finance) for in-office and remote users.
  •Configuration and operation of videoconferencing services (MS Teams and Zoom) and hardware(Audio/visual systems)
  •Set up new users’ accounts and reset passwords on the active directory
  •Provide support in setting up end-user training activities such as induction training in usingnetwork shared printers (KONICA), basics of MS Office 365 and Zoom.
  •Handle periodic maintenance of hardware and software such as computer and printer servicing,minor repairs, and software updates.
  •Organize and maintain hardware and software inventory management by handling IT relateddocumentation.
  •Manage IT supplies are such as printing papers and toners.
  •Document IT processes and services such as user guide manuals.
  •Maintain office facilities such as meeting rooms, conference rooms, projectors, etc.
  •Work closely with the IT Manager to implement proactive approaches to monitoring andreporting on network services that maximize uptime, reliability, and visibility.
  •Manage relationships with internal stakeholders to understand and anticipate issues, influencetechnology adoption, monitor staff satisfaction levels, and address issues and concerns.
  •Engage with external service providers as required.
  •Undertake any other tasks as determined by the office.
  Bayer East Africa Ltd Jan 2020 - Oct 2020
  Information Technology Intern
  Led the company’s transfer of IT Assets project to an online portal known as Snow (Service Now) where users are now able to request software installation or any other issue from the Service Now portal.
  •Input, validated, and reported on an IT Assets reconciliation project using Microsoft Exceladvanced functions and finalized it by updating the company’s ACRT (Access Change RequestTool) system.
  •Offered virtual end-user support via Microsoft teams, Skype, and telephone to diagnose andtroubleshoot problems.
  •Worked together with the IT On-site team in handling users’ tickets regarding hardware, softwareand network issues using a helpdesk service.
  •Interacted with the SAP Enterprise Resource Planning system - IT procurement section.
  Almasi Beverages – Mt. Kenya Bottlers Jan 2017 – Apr 2017
  Information Technology Intern
  •Improved user performance by training each in hardware and software use.
  •Repaired, maintained, and serviced PCs and printers.
  •Supported team computer needs with skilled installation of devices, cables, and software.
  •Maintained system performance and security with regular updates.
  •Enhanced system security with network improvements and software patches.
  •Involved in server administration and performed daily backups.
  •Interacted with the Microsoft Dynamic Navision ERP system – Finance section.
• Almasi Beverages – Mt. Kenya Bottlers Jan 2017 – Apr 2017
  Information Technology Intern
  •Improved user performance by training each in hardware and software use.
  •Repaired, maintained, and serviced PCs and printers.
  •Supported team computer needs with skilled installation of devices, cables, and software.
  •Maintained system performance and security with regular updates.
  •Enhanced system security with network improvements and software patches.
  •Involved in server administration and performed daily backups.
  •Interacted with the Microsoft Dynamic Navision ERP system – Finance section.

2014 - 2019 : Jomo Kenyatta University of Agriculture and Technology (JKUAT)
Bachelor of Science (Information Technology).
2010 - 2013 :  Kangubiri Girls’ High School Kenya Certificate of Secondary Education