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Lydia Happiness Maina

Lydia Happiness Maina

Hotel Management Graduate | Waiter/ Waitress
Baba Dogo, Nairobi Area

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About Lydia Happiness Maina:

As a highly competent and keen to detail professional seeking to explore a position that will help me grow professionally, I am writing to apply for the position referenced above. This position will take advantage of my ability to learn quickly, easily grasp complex concepts, and assume increased levels of responsibility, in a hotel set up.

My most recent position explored my competencies in; interacting with clients, serving foods and beverage to clients, welcoming guests to the restaurant and making sure all enquiries made in person or over the phone were handled to the standards of the hotel and ensuring efficient and orderly management of cleaning, servicing and preparing of guest rooms.

My experiences have enabled me to gain expertise in hospitality management, customer service, guest engagement and handling food and beverage service. Additionally, I have the ability to handle complex assignments effectively and possess the confidence to work as part of a team or independently. 

Given a chance to be part of your team, I will employ these skills and competences to ensure the smooth running of the hospitality department in the organization. Thank you in advance for your consideration.

Experience

Food and Beverage Casual waiter

Enashipai Resort and Spa; 22nd December 2022 - 2nd January 2023

Duties and responsibilities 

  • Carrying out opening duties as per the SOPs 
  • Knowing the events and certain criteria for handling each event
  • Taking orders and serving them in the right order and format  

Food and Beverage Head Waiter

Newstead Hotel; 1st July 2022 - To Date

Duties and Responsibilities

  • Ensuring that work stations have been allocated.
  • Making sure that the opening duties have been completed to the standard set. 
  • Serving in the restaurant and filling in reports for the day.
  • Reporting to the supervisor for issues I'm unable to solve.

Food and Beverage Waiter and Bar Lady 

Jacaranda Indian Ocean Beach Resort; 9th November 2021- 15th June 2022

Duties and Responsibilities

  • Working with other employees in the A la carte restaurant
  • Undergoing training in fine dining service.
  • Serving in the main restaurant, Spice, ensuring that the level of service is up to standard.
  • Keeping the Dhow bar up-to standard. Restocking the bar and maintaining hygiene standards.
  • Learning mixology 

Food and Beverage Casual Employee

Westwood Superior Hotels Kenya; 29th October 2021 - 1st November 2021

Duties and Responsibilities

  • Carrying out opening duties as per the SOPs 
  • Knowing the events and certain criteria for handling each event
  • Taking orders and serving them in the right order and format  
  • Working with other employees in the A la carte restaurant

Housekeeping and Stores Trainee 

Diani Reef Beach Resort and Spa; June 2021 - September 2021

Duties and Responsibilities 

  • Carrying out opening duties as per the SOPs 
  • Knowing the procedures in how to clean different rooms
  • Carrying out stock taking and issuing in all different stores 
  • Using the IDS system to book day-to-day store requisitions

Cameraman Trainee/ Employee

Sasa Tv Broadcasting Station; March 2020 to May 2021

Duties and Responsibilities

  • Carry out basic audio recording
  • Perform camera set-up and alignment and other optical effects
  • Perform basic maintenance of camera equipment
  • Able to operate the tri-caster independently

Front Office and Housekeeping Trainee

Boma Hotels, Boma Inn Hotel; January to March 2020 

Duties and Responsibilities

  • Working in Housekeeping and Front Office departments 
  • Knowing the procedures in how to clean different rooms
  • Checking in and out a guest, making reservations as well as canceling them.
  • How to talk to a guest on the phone as well as in person 
  • Guest relation, concierge,  reservation as well as Front desk 

Food and Beverage Trainee and Casual worker 

Voyager Beach Hotel- Mombasa, Kenya; September 2019  to January 2020 

Duties and Responsibilities 

  • Serving in different outlets from fine dining, room service and bar
  • Working as a casual worker hand in hand enhancing my skills as well as my knowledge 
  • Assisting guests whenever on duty to ensure that they enjoy their stay with us.
  • Learning to tackle different types of guest from a repeat guest to an angry guest.

Food and Beverage Trainee- Boma Hotels, Boma Inn Hotel; Jan to July 2019 

Serving in different outlets from fine dining, room service, cocktail bar, banqueting, outside catering to buffet service, serving food and beverages and coordinating with team workers to plan events, parties and meetings.

Training Assistant - Newstead Hotel, Naivasha, Kenya; July 2018  Dec 2018

Assisting the manager in organizing, planning and implementing strategy, coordinating daily customer service operations and developing effective strategies for better Recruitment, Training and Empowerment of candidates

Education

  • Diploma in Hotel Management - Business and Hotel Management School| Switzerland; Jan 2019- May 2021
  • Diploma in Hotel Management- Boma International Hospitality College| Kenya; Jan 2019 - May 2021  
  • A Levels- Brookhouse International School; Sep 2016 - Jul 2018
  • Primary school and O levels- Brookhouse International School; Jan 2010 - Jul 2016

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