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Eldoret
Louisa Adhiambo

Louisa Adhiambo

Customer Service Executive and Virtual Assistant

Services provided: Customer Success , Email Handlers , Customer Onboarding , Other Customer Experience & Tech Support , Email Marketing , Virtual Assistance , Personal / Virtual Assistance , Social Media Marketing

Customer Service / Support

Eldoret
$20 / hour
Approximate rate

Social

About Louisa Adhiambo:

I am Service Coordinator and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Virtual Assistant position. Ready to help the team and individuals achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and individual goals.

Experience

I have a professional experience as a Showroom Coordinator and Customer Service Executive with the following responsibilities but not limited to:

  • Resolving customer complaints by identifying the root cause of the issue and finding appropriate solutions.
  • Maintaining an accurate and up-to-date customer database in the CRM system
  • Resolving problems, improving operations, and providing exceptional service.
  • Skilled at working independently and collaboratively in a team environment.
  • Following the company's policies and procedures when interacting with customers and providing exceptional customer service at all times
  • Developing and implementing effective marketing and sales strategies to increase and drive growth for the company
  • Conducting extensive research on competitor products and services to identify market trends and capitalize on new opportunities
  • Cultivating and maintaining strong relationships with clients by providing exceptional customer service and addressing their concerns in a timely and professional manner
  • Creating brand awareness and increasing product knowledge among target audiences through marketing campaigns, events, and promotional activities
  • Preparing reports on customer satisfaction to ensure the company was meeting and exceeding client expectations

Education

I have a Bachelor's Degree in Communication and Media Technology specializing in Public Relations from Maseno University in Kisumu County, Kenya.

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