Louisa Adhiambo

I have a professional experience as a Showroom Coordinator and Customer Service Executive with the following responsibilities but not limited to:

• Resolving customer complaints by identifying the root cause of the issue and finding appropriate solutions.
• Maintaining an accurate and up-to-date customer database in the CRM system
• Resolving problems, improving operations, and providing exceptional service.
• Skilled at working independently and collaboratively in a team environment.
• Following the company's policies and procedures when interacting with customers and providing exceptional customer service at all times
• Developing and implementing effective marketing and sales strategies to increase and drive growth for the company
• Conducting extensive research on competitor products and services to identify market trends and capitalize on new opportunities
• Cultivating and maintaining strong relationships with clients by providing exceptional customer service and addressing their concerns in a timely and professional manner
• Creating brand awareness and increasing product knowledge among target audiences through marketing campaigns, events, and promotional activities
• Preparing reports on customer satisfaction to ensure the company was meeting and exceeding client expectations

I have a Bachelor's Degree in Communication and Media Technology specializing in Public Relations from Maseno University in Kisumu County, Kenya.