Liz Munene

I am an all-rounded and multi-skilled professional with experience in Administration and Customer Service. Throughout my experience, I have excelled in coordinating administrative functions and running end-to-end executive support in office setups, defining and analyzing customer requests to resolve issues accurately and in a prompt manner to ensure customer retention and satisfaction. My experience has gained me diverse skills in administration, office management, phone etiquette, executive support, customer relations and customer service. I am capable of blending into any environment and can ensure the smooth running of office operations. I am a highly capable change- agent who consistently refines and revitalizes strategies initiates change and facilitates solutions-driven team collaboration. Led by my strong problem-solving and organizational skills I have established a unique ability to steadfastly manage duties and responsibilities pertinent to the growth of a company. I am now looking for a position where I can utilize my experience and skillset by ensuring smooth office operation and customer satisfaction.

• Administration skills: Experienced in managing office activities, managing procurement, negotiating with suppliers, making budget preparations, arranging travel itineraries, and managing communication.
• Customer Service: Efficient in interacting with customers as I follow up to ensure that appropriate actions have been taken and ensure their needs are met hence increasing customer satisfaction.
• Office Management: Acquired skills in general office administration duties for example; interacting with clients and ensuring the proper filing of office documents.
• Front Office Management: Conversant with carrying out front-office functions such as re-organizing the visitor check-in and out procedure, keeping a record of all guests and distributing incoming mail and managing outgoing correspondence.
• Organization skills: Good understanding of the company policies for the successful running of the business. Well-organized and experienced in fulfilling administrative tasks.
• Articulate Communicator: Successfully ensure that I convey to customers what they want to hear applying positive language, remaining cheerful, and ensuring they are satisfied with the service.
• Team working skills: Ability to work effectively in a team and to relate well with colleagues and my supervisors by maintaining a professional relationship with them.
• ICT Competency: Proficient in Microsoft Office suite, email, and the internet.

Business Management at Kenya Institute of Management. Awaiting graduation and transcript