Liz Kaguara

I am a customer-centric Manager dedicated to exceeding expectations, maintaining strong, fruitful stakeholder relationships, creating and supporting client retention strategies coupled with strengthening working relationships to strive for success and growth. Seemingly, I am a result-driven leader with experience in leading teams towards professional service delivery that translates to achieving set targets. Highlights of my experience include; planning sales strategy and implementing tactics to achieve budgets, handling accounts/prospects jointly with senior positions, establishing Accounts and maintaining accounts within our East African Market – Rwanda – and making sales visits annually, conducting training sessions during orientation to new staff and overseeing other sections of the Front office with the main emphasis on the front desk check-ins and check-outs Additionally, I bring on board the following expertise; office management, general management, customer service management, training and coaching, stakeholder management, strategic management and sales lead generation. I am seeking a managerial position in diverse sectors where I will be able to contribute towards the growth of the organization at the same time overseeing operational functions with a special focus on revenue generation.

Through my experience, I have become adept at overseeing a wide variety of operational and fiscal responsibilities to ensure top notch Customer Care and optimal business focus. My additional success in managing and mentoring teams, positions me to make a significant contribution to your organization.

My policy is to always make a difference, hence I was able to make various achievements; under my leadership, where I have successfully ensured organization turnaround in productivity. I have meticulously handled large delegations, trade missions and received many acknowledgements, the most significant being the Certificate of Honour from United States of America White House for leading the delegation that organized Vise President Joe Biden’s visit in 2010 among others.

I am a strategic problem-solver who drives operational initiatives to realize guest satisfaction, return business and enhance employee engagement in pursuit of organizational objectives. I can handle complex assignments effectively. I purpose to carry out the tasks given effectively as well as ethically carrying myself in line with the organization’s ethics and values.

If you are seeking to augment your Guest Service team with an experienced and accomplished professional known for breakthrough results, please consider my application.

In addition to my wealth of experience, I have taken up Counseling Psychology; having just graduated in Certificate course and now pursuing Diploma Coarse in Counseling Psychology with covers Care Giving, Addiction counseling, Group Counseling skills among others. I noted with my 27 years of experience that work life balance is very key and colleagues need professional assistance in order to perform at their optimum. I have attended First Aid courses, Emotional Intelligence training, Sales Strategic Selling 1 & 11 Courses from Claviga, among many other courses attended over my work experience.