Linda Nyambok

Hardworking, dynamic and reliable Customer Service Representative focused on going above and beyond to support teams and serve customers. Trained in Virtual Assistance role so I'm also able to offer top-notch skills in customer service, administrative support, effective communication and problem solving. I am very Reliable and adaptable with strong organizational skills to
manage multiple tasks efficiently. I am Motivated to continue to learn and grow as a professional
Customer Service Representative.

Grievance Specialist, County Government Of Homabay, Mar 2023 ‐ Nov 2024, HomaBay, Kenya
-Conducted training sessions on conflict resolution and communication skills for employees.
Received grievances addressed to the organization through phone calls and e-mails and
responded effectively.
-Represented the organization in arbitration cases to address grievances effectively.
-Prepared reports summarizing grievances received, grievances resolved, and ongoing disputes and also escalated grievances to relevant departments accordingly.
Customer Service Representative, Call Centre International, Jan 2021 ‐ Nov 2022, Nairobi, Kenya
-Answered inbound calls to greet and assist customers with various needs and questions.
Communicated with clients over phone, email and chat platforms.
-De-escalated customer complaints using specialized communication techniques.
Built strong knowledge of product line to assist customers in selecting products.
-Addressed customer concerns and complaints and resolved issues promptly.
Ensured confidentiality of all sensitive information handled during client interactions.
-Handled customer complaints, inquiries and issues providing appropriate solutions and
follow-ups within time limits.
-Worked closely with the team to meet or exceed service goals on a consistent basis.
Customer Service Sales Assistant, Spin Technologies, Apr 2020 ‐ Dec 2020, Nairobi,Kenya
-Tracked sales data and reported results to management teams for strategic planning purposes.
-Developed and maintained relationships with new and existing clients to ensure repeat
business.
-Conducted training sessions for new sales staff, sharing best practices and product knowledge.
-Met and exceeded monthly sales targets through effective customer engagement and product Knowledge.

1.Bachelor of Science, Environmental Science
University of Nairobi ‐ Nairobi, 30, 30
2.No Degree, Virtual Assistant Programme Dec 2022
African Leadership Group