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Lilian Senelwa

Lilian Senelwa

HR/SALES/E-COMMERCE

Customer Service / Support

Westlands, Nairobi Area

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About Lilian Senelwa:

I consider myself to be a dedicated and dependable individual who possesses excellent verbal and communication skills. My operations knowledge is extremely strong in; customer service, sales, Human Resource functions, and problem resolution. Hardworking and a fast learner

Experience

JAMBO SHOP LIMITED

VENDOR MANAGEMENT ASSISTANT

DUTIES AND RESPONSIBILITIES
Product content upload/ listing
Inventory management
Help manage the seller/operations team
Identify and assess merchants’ needs to achieve satisfaction.
Build sustainable relationships and trust with merchant accounts through open and interactive communication.
Handle merchant’s complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Ensure the team keeps records of merchants/brand interactions, process accounts, and file documents.

2020 JANUARY – APRIL

WOMEN ENTERPRISE FUND

HUMAN RESOURCE ATTACHMENT

DUTIES AND RESPONSIBILITIES
Handling the reception area which included receiving calls and attending to visitors.
Maintaining a departmental filing system
Maintaining and updating the human resource database.
Receipt and dispatch of mail.
Preparing word, excel and PowerPoint documents.
Maintaining and preparing reports i.e. training reports and leave balance
Assisting in ensuring the pre-employment processes for field officers are adhered to.
Drafting general correspondence letters.

Handling staff requests through timely responsiveness, follow up and escalation.
 

Education

Bachelor of Science Degree in Public Management and
Development Jomo Kenyatta University of Agriculture and Technology
My course aims at equipping me with comprehensive knowledge and skills in public administration and governance. The program’s goal is to prepare me with the capacity to facilitate community empowerment through the exploitation and effective use of local resources as well as relating with other stakeholders. It majorly deals with Human resources and development.
Kenya Certificate of Secondary Education Moi Girls' High School - Vokoli
This was my A Level qualification exam after learning 4 years in Secondary School education based on Kenyan Curriculum
Kenya Certificate of Primary Education Kaimosi Friends Primary School
This was my primary school education
 

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