
Leonard Kinyanjui
Tourism / Travel / Hospitality
About Leonard Kinyanjui:
CAREER OBJECTIVE
To find a challenging position to meet my competencies,
capabilities, skills, innovativeness, education and experience.
PERSONAL ATTRIBUTES
• I am an open-minded person and a great team player thus able to interact and work with
people from diverse backgrounds
• I am competitive and open to challenges and new ideas.
• I am flexible and adapt quickly to new environment.
• I have a flair for being handy and creative.
• My communication skills are good and I
am able to express myself clearly and confidently
Experience
WORKEXPERIENCE
Period: Feb 2025 -Jun 2025
Company: The Liquor House,
Position: Sales Representative,
Duties:
• Attending to clients by directing them to the different products in the shop.
• Ensuring and maintaining tidiness and neat arrangement of products and shelves.
• Making sales and upselling to generate more revenue for the company.
• Carrying out cashier roles.
• Maintaining proper arrangement of products in the store.
Period: Mar 2016 – Jan 2025.
Company: Self Employed,
Position: Farming.
Period: Oct 2014 – Mar 2016.
Company: Aga Khan University Hospital Nairobi,
Position: Patient Services Agent,
Duties:
• To receive calls from patients and
other parties and assisting them according to their needs.
• Coordinating ward and clinic
activities in regards to patients’ treatment and needs.
• Monitoring and updating monthly duty
rosters for nurses and other assisting ward staff
• Offering professional customer service to all ward and clinics’ visitors.
Period: Mar 2012 – Oct 2014
Company: Self Employed
Position: Taxi Operator / Personal Business (butchery)
Period: Jan 2010-Mar 2012
Company: Swissport Kenya Limited
Position: Operations/Load Control Officer
Duties:
• To carry out load control duties including preparation and completion of load sheet and
weight and balance trim charts.
• To prepare and co-ordinate aircraft loading.
• To ensure swift flight dispatch procedures.
• To prepare and coordinate staff and aircraft crew transportation including driving of flight
crew within the airport.
Period: Sep 2007 –Jan 2010
Company: Swissport Kenya Limited
Position: Customer Service Agent
Duties:
• Passenger handling which included check in, and boarding passengers to flights.
• Passenger profiling which included checking passports, visas, health certificates.
• Dealing with customer inquiries and providing solutions in professional manner.
• Marketing and selling airlines’ products.
Period: December 2006-Jul 2007
Company: Swissport Kenya Limited
Position: Baggage Transfer/ Meet and Assist Agent
Duties:
• To ensure on-time transfer of transit passenger baggage
from incoming flights to their respective connecting flights.
• To meet and direct transfer passengers with short connections from incoming
flights to their connecting flights.
• To facilitate comfortable and hassle-free process for disembarking and joining
passengers with special needs e.g. elderly, disabled, sick, minors etc.
Education
EDUCATION BACKGROUND
Period: August 2007- January 2012
Institution: Swissport Kenya Limited
Training Type: In-house/ External training
Courses covered:
- Swissport Active Supervision course.
- IATA Dangerous goods regulations category 10
- Turkish Airlines DCS Load Control and Balance course.
- Qatar Airways Weight and Balance course.
- British Airways Turn Round Co-ordinator course.
- Swissport Basic Load Control course.
- Document examination (Passport &visas)
- Passenger handling systems.
Period: January 2003-June 2003
Institution: Computer Society of Kenya
Credential Attained: Certificate in Professional Computer Packages.
Packages Covered:
- MS Word
- MS Dos
- MS Excel
- MS Power Point
Timeline: February 1999-November 2002
Institution: Kijabe High School
Credential Attained: Kenya Certificate of Secondary Education
Grade Attained: B Plain
Timeline: January 1989-December 1998
Institution: Magutu-ini Primary School
Credential Attained: Kenya Certificate of Primary Education
Marks Attained: 463 out of 700
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