LAWI KIPCHIRCHIR

To join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore to inovate the work
culture for the betterment of all parties concerned. 

Experience
FONES DIRECT LIMITED-Nov 2022 to date
SALES REPRESENTATIVE
Helped customers complete purchases,locate items and join reward programs.
Increased sales by offering advice on purchases and promoting additional products.
Used consultative sales techniques to understand customer needs and recommend relevant.product and services.
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Generate brand awareness and positive product impressions tomincrease sales.
Handled day to day accounting processes to drive financial accuracy..
Create spreadsheets using Microsoft Excel for daily,weekly and monthly reporting.
Log reports,expenses,receipts and sales in company database.
Achieve monthly sale goals by promoting by promoting product benefits and enrolling new and retaining the existing clients.
Train and mentor new sales representatives.
Examine and inspect stock items for defects and reported damages to supervisor.
Issued receipts and process refunds,credits or exchanges.
Responsible for banking of daily sales.
O-PLAY KENYA LIMITED-NAIROBI. -May 2018-May 2021
CREDIT CONTROLLER.
Devised collection recovery strategies to resolve customer issues and delinquent cases.
Reduced past due balances and bad debt by coordinating collection efforts with customer service,sales and billing departments.
Obtained payments and entered details into system.
Reached out to customers to check on payments and convey options.
Established and maintained customer and staff policies.
Responded to disputes calmly and applied logical,knowledgeable approaches to devise solutions.
Used Software and Software to.perform credit appraisals,document verification and loan approvals.
Trained and mentored new department employees to maximize performance.
Maintained, updated and detailed records of calls in physical and electronic database.
RICKYS HOME AND INTERIORS NAIROBI-Oct2016-March 2018
CUSTOMER AND DISPATCHING SERVICE REPRESENTATIVE
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Received new orders,prepared documentation and assigned personnel.
Responded to over hundreds of daily caller requests with information and about assistance and time-frames.
Maintained, updated and detailed records of calls in physical and electronic database.
Evaluated and adjusted over 10routes based on daily needs,available workers,traffic hazards and weather conditions

University Of Nairobi
Bachelor of Education
Second Class Honours (Upper Division)
Kericho Day Secondary School
Kenya Education Of Secondary Education - B