Lauryn Lucheli

One of my roles was in the National Council for People with Disabilities. Not only was it a fulfilling role, it also equipped me with the ability to learn, understand and acknowledge the plight of marginalised groups in our country and most especially the differently abled. Also equipped me with the ability to ensure accountability of organisations when it comes to inclusivity of all persons as required by the constitution, and conducting quarterly reports to ensure adherence. This position set foundation for my career in social work and positions revolving around core issues.

Aside from the interactive skills above, I have also garnered a lot of organisational skills. I worked as a Managing Supervisor and also as a Call Centre Representative and my organisational and management skills were greatly enhanced. My client relation skills and scheduling and reporting skills were sharpened and improved while I was at the above positions. I specialise in Development Studies and basically it deals with core issues and that includes population, gender, reproductive health and this is just to mention but a few. I am passionate in matters related to the sustainable development of my community and work towards achievement of a better tomorrow.

I am always looking forward to learning and garnering more skills for the process of learning never ceases.

APPLE CROSS CALL CENTRE  August 2022 - To Date

Call Centre Agent

●      Handling all inbound and outbound calls to and from our offices country wide

●      Identification of customer needs

●      Provision of prompt and clear solutions over phone calls

●      Identification of customer needs

●      Daily reports and escalation of urgent customer issues to relevant managers

●      Recorded all information from the client and updated on the CRM report system

●      Redirecting calls to relevant office should need be

●      Daily and weekly reports

●      Managing and updating customer database

●      Marketing of company product and creation of customer awareness

LE CHIC BOUTIQUE       January 2022 - July 2022

Supervisor

●      Customer Service including customer order delivery

●      Incharge of import process and documentation

●      Customer follow up

●      Updating all stores records including daily sales, dispatches and instore purchase orders

●      Marketing Strategies including updating all social media platforms

●      Ensuring the products sold are within a reasonable profit margin

LAURYN NECHESA LUCHELI CURRICULUM VITAE

NATIONAL COUNCIL FOR PERSONS WITH DISABILITY (NCPWD)   February 2020 - April 2020

Internship Program

●      Public sensitisation and outreach programs on matters regarding disability

●      Attended Guidance and Counselling sessions for Persons with Disability and their families

●      Assisted Persons with Disability in Job Seeking Processes by sending recommendations to different organisations and government offices

●      Attending Meetings and Taking Minutes

●      Participated in Workshops that involved inclusivity and sensitivity actions and programs

●      Preparation of daily, weekly and monthly progress reports

●      Drafted correspondence on behalf of the organisation

●      Updated the Social Media Platform including uploading images

●      Ensured I fulfilled all tasks set out by my supervisors in all departments

●      Answered phones and sat a reception desk in absence of receptionist

●      JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY  - Nairobi, Kenya (2017- 2022) Bachelor of Science in Development Studies

●      CYBERTECH LINKAGES INSTITUTE - Nairobi, Kenya ( 2017)

Certificates in Microsoft Office Computer Applications

●      NAIVASHA GIRLS SECONDARY SCHOOL - Naivasha, Kenya (2013 - 2016)

Kenya Certificate of Secondary Education (K.C.S.E)

●      CAROL ACADEMY  Nakuru, Kenya  (2005 - 2012) Kenya Certificate of Primary Education (K.C.P.E)