Lauryn Lucheli

I am a results-oriented professional with a background in operations management, quality assurance, and administrative coordination across various sectors. With a strong focus on workflow optimization, data analysis, and stakeholder engagement, I excel at improving processes and ensuring seamless service delivery to drive organizational success.

I hold a Bachelor’s degree in Development Studies and have completed a course in International Women's Health and Human Rights, equipping me with a deep understanding of equity, human rights, and the importance of inclusive decision-making.

My professional experience spans customer service, research, and database management, where I have developed strong analytical, problem-solving, and organizational skills. I am highly proficient in advanced Excel, data management, and process improvement, allowing me to analyze and utilize information effectively for operational efficiency.

With a passion for optimizing systems and maintaining high-quality standards, I am dedicated to leveraging my skills to contribute to the success of teams and organizations through strategic planning and data-driven insights.

1. The Pathology Network Kenya – Junior Diagnostics Quality Administrative Officer

Jan 2024 – Present

1. • Collaborated with cross-functional teams to track and monitor progress against diagnostic improvement objectives.
2. • Supported internal audit preparation and coordinated documentation aligned with programme milestones.
3. • Contributed to procurement tracking and documentation for compliance and deliverables management.
4. • Assisted in compiling and organizing data for internal quality reports and stakeholder presentations.
5. • Ensured administrative systems and processes complied with legal and ethical standards.
6. • Participated in risk identification and supported mitigation strategies in programme workflows.
7. • Reported non-compliance issues and supported root cause analysis and corrective actions.
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9. CCI Global Kenya – Contact Centre Representative

June 2023 – November 2023

1. • Managed inbound calls and chats, offering product insights and resolving customer issues.
2. • Maintained customer satisfaction ratings of approximately 90%, based on feedback.
3. • Updated customer databases and promoted company products through targeted strategies.
4. • Refined knowledge through continuous training to improve service delivery.
5.  
6. National Council for Persons with Disability – Intern

February 2020 – April 2020

1. • Organized public sensitization and outreach programs on disability awareness.
2. • Supported job-seeking processes for persons with disability via institutional recommendations.
3. • Generated daily, weekly, and monthly progress reports to evaluate program effectiveness.
4. • Provided front desk and phone support during receptionist absence.

●      JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY  - Nairobi, Kenya (2017- 2022) Bachelor of Science in Development Studies