Koech Brian

A highly motivated individual and a team player with strong interpersonal skills, flexible mind to new ideas and changes, result oriented and who drives a lot of satisfaction in the realization of both personal and team goal with experience in Telecommunication and IT industry in ISP environment and business  solutions support.

Presales solutions architect and project management executive at Airtel Kenya

Nairobi|December 2021 - Current (1yr 4w)

IT & Telecoms|Engineering & Technology

• Providing technical and advisory support to customers and sales teams by effectively assessing technical requirements and translating these into business solutions

• Developing contacts, route and call plans including visits to prospective customers to determine needs

• Working with the enterprise sales units to provide technical and business expertise, inner workings of the consulting business and delivery of solutions, such that company service offerings and technical capabilities are maximized on each customer engagement

• Working with relevant cross functional teams and vendors to conduct pre-installation surveys and feasibility studies for solutions, and provide both low level as well as high level technical designs

• Providing in-depth knowledge of new advances in networking and security technologies to drive the business and achieve client's satisfaction

• Actively participating in implementations, migrations, integrations, acceptance, commissioning and round the clock support on all IP projects to all levels of hosting, operations, service level delivery, and support

• Maintain relevant project implementation, live service trackers and data to monitor all critical Service Level Agreements and provide opportunities for more responsive technical support

• Maintaining knowledge of and reports on new developments through business intelligence in the marketplace with regards to accounts and prospects with a bid to determine ways to differentiate from competitors

• Configuration of Customers Routers according to their needs/ Network segmentations

Business Solutions Support at COPY CAT

NAIROBI|March 2020 - November 2021 (1yr 8mos)

IT & Telecoms|Software & Data|45,000 

Testing and installing of innovative software Solutions for internal process improvement and revenue generation for the Organization. Providing in-depth knowledge of new advances in printing management solutions to drive the Business and achieve client’s satisfaction. Technical and advisory support to Customers and sales team by effectively assessing technical requirements and translating them to business solutions. Print fleet management solutions installations, configurations and troubleshooting for customers. Server management and backup for proper working of Printers solutions. Making contacts and call plans including visits to prospective customers to determine needs and resolve those needs. Prepare accurate and timely reports. Accurate and Timely Solutions Meter Readings from customer’s Printers for Monthly and Quarterly Billing.

Presales and project management- intern at Airtel kenya

Nairobi|May 2018 - November 2018 (6mos)

IT & Telecoms|Engineering & Technology|

Supporting the Sales team to advice customers on the solution that best suits their requirement during sales meetings with Customers . Configuration of Customers Routers according to their needs. Developing call and route plans, contacting and visiting potential customers to determine their business needs. Providing in-depth knowledge of new advances in networking and security technologies to drive the business and achieve client's satisfaction. Developing and maintain contacts with customers before, during and after service implementation for technical support.

South Eastern Kenya university

Bachelor: Bachelor of information technology|September 2015 - July 2019

Africa advanced level telecommunication institute

Certificate: Cisco certified network associate|April 2017 - September 2017