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Karen
Kikkie Mercie

Kikkie Mercie

Receptionist/Customer Care

Customer Service / Support

Karen, Nairobi Area

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About Kikkie Mercie:

I am a dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator, with strong a background cultivating positive relationships and exceeding goals.

I stay on top of demands in a fast-paced environment by effectively using slow periods, maintaining organized, clean and safe work areas with diligent attention to important details.

I am a dependable employee seeking an opportunity to expand my skills and contribute to the company's success. I am considered hardworking, ethical and detail-oriented.

Experience

2017 - 2019: Customer care representative for Class & Style Promotions

2019 - 2020: Junior Reporting Journalist for BBC Kenya

2021 - 2023: Receptionist/Marketer for Smart Home Kenya

Education

2016 - 2017: Diploma in Front Office Management and Administration from Graffins College 

2017 - 2020: BA in Communication and Media Studies from University of Nairobi

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