Kevo Nyamz

Kelvin is a focused business executive with diverse expertise in Technology Systems and Business Management. Recognized skills in advanced IT, Business Support, management and leadership in team projects. He is dedicated his career to develop business strategies in management with technology support

PROFESSIONAL EXPERIENCE NERAMO LTD March 2018– To Date Operations Officer. Nairobi - Kenya

 ❖ Monthly and quarterly statistics reports to DTB on agency, POS Acquiring and Card transaction.

 ❖ Analyze transaction patterns and respond quickly to high-risk situations.

 ❖ Support to improve quality services to Diamond Trust Bank and Fuel companies - Kenol Kobil, Ola Energy and Oryx Energies. 

❖ Testing and identifying bugs and loophole to systems before launching them to production both banking sectors and fuel systems. 

❖ Real time monitoring card transactions and making analysis to the customers.

 ❖ Chip Card processing both Master and Visa cards for DTB customers in Kenya, Uganda and Tanzania. 

❖ Fuel payment, Agency and Acquiring POS configuration and troubleshooting. 

❖ Support Bank and Fuel Companies staff on how to setup stations, agents and merchants. 

❖ Support UAT tests internally for systems upgrade and maintenance. 

❖ Offer Merchants Acquiring and Agency banking support to DTB by monitoring all agency terminals and advice the bank accordingly. 

❖ Monthly and quarterly statistics reports to DTB on agency, POS Acquiring and Card transaction. 

❖ Analyzing and maintaining operational data. Monthly and quarterly statistics reports to DTB on agency, POS Acquiring and Card transaction 

❖ Resolve customers and client’s issues promptly and satisfactorily. 

❖ ATM reconciliation and disputes analysis. 

❖ ATM monitoring and identifying any hardware and software frailer. 

❖ Implementing improved operational measures and policies that promotes efficiency. 

❖ Customer relationship support. 

SPS SUPPLIES LTD. Sep 2017– Feb 2018 Sales And Service Delivery Nairobi - Kenya 

❖ Handling customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 

❖ Contributing to innovation of new products and services. 

❖ Configuring G+D banknote counters and maintenance. 

❖ NCR, Diebold and Wincor Nixdorf ATM cassettes sales and repair. 

❖ Customer relationship support. 

❖ Sales and marketing of banking equipment. 

❖ Preparing product and service reports by collecting and analyzing customer information. 

❖ Maintaining and improving relationships with the client through handling client complaints. 

❖ Keeping customer records, process customer accounts and file documents. 

❖ Responsible for brand promotion in accordance to the product popularity to the customers and the market competition. 

❖ Mapping potential customers and generate leads for the organization to maintain its market share. 

❖ Maintaining client and vendor relationships. 

❖ Ensuring delivering of products and services to the customers on time. 

NAITIONAL INDUSTRIAL TRAINING AUTHORITY  April2017–Aug2017 Industrial Attachments, ITAP System Support Nairobi - Kenya Key Responsibilities: 

❖ Manage the physical and virtual environment ITAP system support. 

❖ Develop required reports in response to business user and management needs.

 ❖ Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices 

❖ Registration and nomination of the students for industrial attachment via the system. 

❖ Identify, troubleshoot, and correct hardware and software issues in the departmental computer support and maintenance. 

❖ Data entry and records keeping. 

❖ Company claims verification for industrial attachment grant reimbursement.

EDUCATION ZETECH UNIVERSITY Nairobi, Kenya Diploma in Technology in IT March 2017 

ST. PAUL’S UNIVERSITY Nairobi, Kenya Diploma in Business Management August 2016 NAIROBI INSTITUTE OF BUSINESSSTUDIES Nairobi, Kenya Craft in Sales and Marketing April 2015

Gikurune Boy’s High School Meru, Kenya Kenya certificate of secondary education (K.C.S.E) 2013 Kamuringi Primary School Meru, Kenya Kenya of Certificate Primary education (K.C.P.E) 2009