KEVIN OYUGI

I work as an IT support  where I handle network issues and ensure computers stay connected to the  intranet and the internet.

I finished my degree program in Information Communication Technology,  I also have other certifications. Thanks to my technical expertise, I have worked in desktop support with different companies where I interfaced with other people to keep computers and IT systems working in a secure environment.

I understand you need someone who not only has the technical skills but interpersonal skills to work with different individuals in any situation. As someone who can work late into the night to ensure employees can resume work with no computer glitches in the morning, my goal is to use my skills to make the organization run efficiently.”

• find and fix faults
• track work in progress and record issues and solutions
• update online databases
• regularly check equipment like printers, projectors and IT networks
• set up new equipment and upgrade existing systems
• teach people how to use new software, face-to-face and online
• determining software and hardware requirements to provide solutions to problems
• responding to inquiries about software and hardware problems
• adapting existing programs to meet users' requirements
• installing and downloading appropriate software
• ensuring efficient use of applications and equipment
• implementing computer networks
• designing and maintaining web sites
• repairing and replacing peripheral equipment such as terminals, printers and modems
• may work in a call centre.

BACHELORS IN INFORMATION COMMUNICATION TECHNOLOGY