kevin lumumba

Ict expert.

Technology / Internet

Kitale

Services offered

Technical Support & Troubleshooting

Resolving hardware and software issues for staff.

Diagnosing network or system problems.

Troubleshooting broadcast systems like Myriad, Zimbra, Aruti, and Adobe Audition.

2. System Maintenance & Upgrades

Installing and configuring operating systems (e.g., Windows).

Regular machine cleanup (dust blowing, hardware checks).

Updating or installing essential software.

3. Network & Internet Management

Monitoring and maintaining LAN/WAN connectivity.

Rebooting routers/switches or diagnosing connection issues in studios.

4. Email & Account Management

Resetting user passwords (Zimbra, SharePoint, Aruti).

Creating or updating user profiles and permissions.

5. Broadcast & Studio Systems Management

Restarting or monitoring studio systems (e.g., Myriad system).

Ensuring functionality of editing suites, newsroom computers, and recording studio equipment.

6. Data & Backup Management

Syncing or updating backup systems (e.g., Synology NAS).

Verifying that automated backups are functioning correctly.

7. User Training & Support

Assisting or training users in using ICT tools (SharePoint, email systems, etc.).

Providing support during live broadcasts or presentations.

8. Documentation & Reporting

Writing daily shift reports.

Logging IT incidents and resolutions for future reference.

Data management

Technical support

Documentation

Broadcast systems management

User training

Network management

System maintenance

Email management

Approximate rate: KSh 5,000 per hour

Experience

A dedicated and solutions-oriented ICT expert with hands-on experience in technical support, system administration, and broadcast IT operations. Proven ability to troubleshoot hardware/software issues, manage network connectivity, and maintain broadcasting systems in high-demand environments. Skilled in installing and configuring operating systems, resetting enterprise email and HR system passwords, managing data backups, and supporting live media operations. Strong communication and problem-solving skills, with a consistent track record of ensuring smooth digital and studio workflows.

Education

Completed secondary education at St. Charles Khalaba Secondary School in Matungu Sub-County, where I developed a strong foundation in sciences and technology. Actively engaged in computer studies and practical ICT tasks, which sparked a deep interest in the tech field. Participated in academic projects and digital literacy programs that enhanced my understanding of information systems, networking, and basic programming. This background laid the groundwork for pursuing further training and hands-on experience in ICT support and system management.

I joined Great lakes university of kisumu on 5th,september 2022 in the field of information technology currently in session expecting to graduate on december 2025.

During my campus life i've developed a strong ability /knowledge in networking,web development,graphic design,firmware concept(hardware and software),Data entry and annalysis and AI/cloud computing.